{"id":10976,"date":"2026-07-10T07:27:28","date_gmt":"2026-07-10T06:27:28","guid":{"rendered":"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/broadband-isp-aquiss-blast-cityfibre-in-complaint-over-poor-uk-support\/"},"modified":"2026-07-10T07:27:28","modified_gmt":"2026-07-10T06:27:28","slug":"broadband-isp-aquiss-blast-cityfibre-in-complaint-over-poor-uk-support","status":"publish","type":"post","link":"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/broadband-isp-aquiss-blast-cityfibre-complaint-poor-uk-support\/","title":{"rendered":"Broadband ISP Aquiss Blast CityFibre in Complaint Over Poor UK Support"},"content":{"rendered":"

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<\/span>Aquiss and CityFibre Face Backlash Over Broadband Support in the UK<\/span><\/h2>\n

The UK broadband market has recently been shaken by complaints against Aquiss, a broadband Internet Service Provider (ISP), and its infrastructure partner CityFibre. Customers have voiced their dissatisfaction with the level of support provided when service issues arise. As the market evolves, understanding these dynamics is critical for consumers contemplating their broadband choices.<\/p>\n

<\/span>Understanding the Complaints Against Aquiss and CityFibre<\/span><\/h3>\n

Reports indicate that a segment of Aquiss customers has experienced delays and insufficient assistance when seeking help with broadband-related issues. This is particularly concerning given that CityFibre’s network<\/a> is known for its robust infrastructure designed to offer high-speed connectivity<\/a>. The complaints highlight a disparity between the quality of the network and the customer service experience.<\/p>\n

This situation stands in stark contrast to competitors such as Virgin Media and BT, both of which have historically maintained strong customer service reputations. as a notable example, BT has invested substantially in customer service training, boasting a satisfaction rate that consistently outperforms the industry average. In comparison,Aquiss’s challenges could potentially drive customers to consider these more established providers,which may offer a more reliable service experience.<\/p>\n

<\/span>Implications for Customers: A Need for Enhanced support<\/span><\/h3>\n

The customer experience is crucial in the broadband market, where consumers have a plethora of options. With complaints regarding Aquiss’s support, there arises a tangible risk of losing existing customers and deterring new ones. A report from Ofcom indicated that 70% of customers consider customer service a critical factor when choosing an ISP, underscoring the importance of support in customer retention.<\/p>\n