{"id":1254,"date":"2026-11-14T15:22:38","date_gmt":"2026-11-14T15:22:38","guid":{"rendered":"https:\/\/comparebroadbandpackages.co.uk\/guides\/?p=1254"},"modified":"2026-11-14T15:22:38","modified_gmt":"2026-11-14T15:22:38","slug":"sky-broadband-customer-service","status":"publish","type":"post","link":"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/","title":{"rendered":"Sky Broadband Customer Service"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The quickest way to reach Sky Broadband is by chat: Sky&#x2019;s broadband complaints chat is open every day from 8.30am to 8pm, and its broadband complaints phone line is 0333 759 0732.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Customer-Service-1024x576.jpg\" alt=\"Broadband guides and customer service numbers for broadband: scales, chat, complaints.\" class=\"wp-image-11812\" srcset=\"https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Customer-Service-1024x576.jpg 1024w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Customer-Service-300x169.jpg 300w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Customer-Service-768x432.jpg 768w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Customer-Service-1536x864.jpg 1536w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Customer-Service.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/figure><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">What's Inside<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"><\/path><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#How_to_contact_Sky_Broadband\">How to contact Sky Broadband<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Phone_numbers_and_call_costs\">Phone numbers and call costs<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Chat_the_My_Sky_app_and_Service_Checker\">Chat, the My Sky app and Service Checker<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Email_post_and_in_person\">Email, post and in person<\/a><\/li><\/ul><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#How_to_make_a_complaint_to_Sky\">How to make a complaint to Sky<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#If_Sky_doesnt_fix_it_CISAS\">If Sky doesn&#x2019;t fix it: CISAS<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Skys_customer_service_record\">Sky&#x2019;s customer service record<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Ofcom_complaints_figures\">Ofcom complaints figures<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Satisfaction_and_call_waiting\">Satisfaction and call waiting<\/a><\/li><\/ul><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Common_Sky_customer_service_mistakes\">Common Sky customer service mistakes<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#If_youre_unhappy_compare_deals\">If you&#x2019;re unhappy, compare deals<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Sky_customer_service_terms_in_plain_English\">Sky customer service terms in plain English<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/#Sources\">Sources<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">For a fault, start with Sky&#x2019;s Service Checker, which runs tests on your line and gives you a phone number if it can&#x2019;t fix the problem.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky doesn&#x2019;t publish a single customer service number or any phone opening hours. It shows numbers at the end of each help guide instead.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> We&#x2019;ve collected the ones Sky publishes, checked on 1 November 2026, so you can go straight to the right one.<\/p>\n\n\n\n<div class=\"cbp-stats\"><div class=\"cbp-stat\"><b>0333 759 0732<\/b><span>Sky Broadband and Talk complaints line <sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>8.30am&#x2013;8pm<\/b><span>Sky broadband complaints chat hours, every day <sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>5<\/b><span>Sky broadband complaints to Ofcom per 100,000, Q2 2026 (average 6) <sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>6 weeks<\/b><span>When you can take an unresolved complaint to CISAS <sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>0:46<\/b><span>Sky's average call waiting time in 2024 (average 2:01) <sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>10 days<\/b><span>Time Sky aims to take to resolve a complaint <sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/span><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_contact_Sky_Broadband\"><\/span>How to contact Sky Broadband<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Chat is the quickest route: Sky&#x2019;s broadband complaints chat runs 8.30am to 8pm every day and its complaints line is 0333 759 0732. For a fault, start with Service Checker.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"cbp-cap wp-block-paragraph\"><strong>Sky Broadband contact routes, checked 1 November 2026<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table cbp-table\"><table class=\"has-fixed-layout\"><thead><tr><th>What you need<\/th><th>Route<\/th><th>Details<\/th><th>Hours<\/th><\/tr><\/thead><tbody><tr><td>Fix a fault or slow speed<\/td><td>Service Checker<\/td><td>sky.com\/servicechecker or the My Sky app; a phone number is shown if tests don&#x2019;t fix it<\/td><td>Online any time; Sky doesn&#x2019;t publish hours for the phone number it shows<\/td><\/tr><tr><td>Make a complaint (broadband and Talk)<\/td><td>Chat<\/td><td>&#x201C;Message us&#x201D; on Sky&#x2019;s complaints page<\/td><td>Monday to Sunday, 8.30am to 8pm<\/td><\/tr><tr><td>Make a complaint (broadband and Talk)<\/td><td>Phone<\/td><td>0333 759 0732<\/td><td>Not published by Sky; chat hours above<\/td><\/tr><tr><td>Cancel broadband<\/td><td>Chat<\/td><td>&#x201C;Chat with a Sky expert&#x201D; on Sky&#x2019;s cancel page<\/td><td>Monday to Sunday, 9am to 7.30pm<\/td><\/tr><tr><td>Cancel broadband<\/td><td>Phone<\/td><td>0333 759 0534<\/td><td>Not published by Sky; chat hours above<\/td><\/tr><tr><td>Cancel broadband<\/td><td>Email<\/td><td>mysky@sky.uk<\/td><td>Replies can take up to five days<\/td><\/tr><tr><td>Complaint about a Sky credit agreement<\/td><td>Phone<\/td><td>0333 759 1018<\/td><td>not stated<\/td><\/tr><tr><td>Anything, in writing<\/td><td>Post<\/td><td>Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD<\/td><td>n\/a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Phone_numbers_and_call_costs\"><\/span>Phone numbers and call costs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sky&#x2019;s numbers all start 03. Calls to Sky are included for Sky Talk and Sky Mobile customers. From other providers, 03 numbers cost the same as calls to 01 or 02 numbers and come out of your inclusive minutes.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup> If you don&#x2019;t have a call package, check your provider&#x2019;s tariff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky doesn&#x2019;t publish opening hours for any of its phone lines. Its chat hours are published: 8.30am to 8pm every day for broadband complaints, and 9am to 7.30pm for cancellations.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup> If you need to call, try within those hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky&#x2019;s help pages warn that contact centres are busy and ask you to try the help guides first.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> Ofcom&#x2019;s figures suggest the wait is usually short once you get through (see below). The cancellation number shown on Sky&#x2019;s page can change, so check it there before you call.<sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Chat_the_My_Sky_app_and_Service_Checker\"><\/span>Chat, the My Sky app and Service Checker<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For a broadband fault, Sky&rsquo;s Service Checker is the front door. It tests your line and your Sky hub (Sky&rsquo;s name for its <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_0db522e294452074795219456b014594\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/router\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>router<\/a>), suggests fixes, and gives you contact options if the problem is still there. Sky doesn&rsquo;t publish a general technical support number outside it.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speed checks for Sky&#x2019;s Speed Guarantee must be done through Service Checker, the My Sky app or a Sky adviser.<sup class=\"cbp-fn\"><a href=\"#src-4\">4<\/a><\/sup> Use them and keep a note of the results.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The My Sky app also shows your speeds and connected devices,<sup class=\"cbp-fn\"><a href=\"#src-4\">4<\/a><\/sup> and runs Sky&#x2019;s parental controls and WiFi Max features. If your hub lights are red or off, our page on <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/\">Sky hub fixes<\/a> explains what each light means.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On full fibre, Sky&#x2019;s landline (Sky Talk) runs through the hub as internet calls, so a hub fault can take out your home phone as well as your WiFi. Where a new line is needed, Sky says an Openreach engineer does the installation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chat is Sky&#x2019;s preferred route for most account queries.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup> Sky says you can carry on with your day while you wait for a reply, and you&#x2019;ll stay in the queue even if you&#x2019;re logged out after 30 minutes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Email_post_and_in_person\"><\/span>Email, post and in person<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sky publishes the email mysky@sky.uk on its cancel page, and says replies can take up to five days.<sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup> Include your name, address, postcode and phone number. For anything else in writing, post goes to Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky Stores can help with sales and with your Sky products in person, and the Sky Community forum has answers from other customers.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> Sky&#x2019;s complaints code is available in large print, audio and braille: email accessiblecustomerservice@sky.uk.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_make_a_complaint_to_Sky\"><\/span>How to make a complaint to Sky<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Message or call Sky&#x2019;s complaints team first. Sky aims to respond and agree a resolution within 10 days, and you can ask for a deadlock letter if you reach a stalemate.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/p>\n\n\n\n<ol class=\"wp-block-list cbp-steps\">\n<li><strong>Raise it with Sky.<\/strong> Message or call using the complaints routes above. On a call, Sky says it will try to fix the problem there and then, or pass you to a specialist.<\/li>\n\n\n\n<li><strong>Know the timescale.<\/strong> Sky&#x2019;s Customer Complaints Code says it aims to respond and agree a resolution within 10 days, and will tell you if it needs longer.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n\n\n\n<li><strong>Escalate inside Sky.<\/strong> If you&#x2019;re unhappy with the answer, tell Sky where you think more attention is needed. Sky says it will review and escalate the complaint.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n\n\n\n<li><strong>Ask for a deadlock letter.<\/strong> If you&#x2019;ve reached a stalemate, the letter lets you go to the independent scheme straight away.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n\n\n\n<li><strong>Keep a record.<\/strong> Note dates, names, chat transcripts and any <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_72443309b43b726ab5ccb48fb4460fae\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/speed-test\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>speed test<\/a> results.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Getting a service back working comes first: Sky signed up to Ofcom&#x2019;s automatic compensation scheme in April 2019.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup> Under the scheme, signatories pay you without you having to ask when things go wrong. Ofcom lists the current amounts as:<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/p>\n\n\n\n<ul class=\"wp-block-list cbp-cards\">\n<li><strong>Delayed repair.<\/strong> &#xA3;10.34 for each calendar day your service isn&#x2019;t fixed, once two full working days have passed since you reported a total loss of service.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/li>\n\n\n\n<li><strong>Missed appointment.<\/strong> &#xA3;32.31 if an engineer doesn&#x2019;t turn up, or the visit is cancelled with less than 24 hours&#x2019; notice.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/li>\n\n\n\n<li><strong>Late start to a new service.<\/strong> &#xA3;6.46 for each calendar day after the date you were promised.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The amounts rise with inflation each year, so check Ofcom&#x2019;s page if your problem runs into a new year.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_Sky_doesnt_fix_it_CISAS\"><\/span>If Sky doesn&#x2019;t fix it: CISAS<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">If your complaint isn&#x2019;t resolved six weeks after you first raised it, or Sky gives you a deadlock letter, take it to CISAS, Sky&#x2019;s free independent scheme, within 12 months of the deadlock letter.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky belongs to the Communications and Internet Services Adjudication Scheme (CISAS), not the Communications Ombudsman.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup> Ofcom approves two alternative dispute resolution schemes for phone and broadband, and every provider must belong to one.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can take your complaint to CISAS if it isn&#x2019;t resolved six weeks after you first complained, or earlier with a deadlock letter. Ofcom says you must do so within 12 months of the deadlock letter, and the scheme is free.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky says it will send a written reminder of your right to go to CISAS after six weeks,<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup> and it will act on any CISAS decision in your favour.<\/p>\n\n\n\n<p class=\"cbp-cap wp-block-paragraph\"><strong>CISAS contact details (from Sky&#x2019;s complaints code)<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table cbp-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Route<\/th><th>Details<\/th><\/tr><\/thead><tbody><tr><td>Phone<\/td><td>020 7520 3814<\/td><\/tr><tr><td>Textphone<\/td><td>020 7520 3767<\/td><\/tr><tr><td>Email<\/td><td>cisas@cedr.com<\/td><\/tr><tr><td>Post<\/td><td>CISAS, Centre for Effective Dispute Resolution, 100 St Paul&#x2019;s Churchyard, London EC4M 8BU<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ofcom itself can&#x2019;t take up individual complaints. It publishes complaint figures so customers can compare providers.<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup> Complaints about a Sky credit agreement go to the Financial Ombudsman Service instead.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Skys_customer_service_record\"><\/span>Sky&#x2019;s customer service record<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Sky drew 5 broadband complaints to Ofcom per 100,000 customers in April to June 2026, against an average of 6, and answered calls in 46 seconds on average in 2024.<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ofcom_complaints_figures\"><\/span>Ofcom complaints figures<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In April to June 2026, Ofcom received 5 complaints about Sky broadband per 100,000 customers. The industry average was 6. Ofcom named Plusnet, Sky and Virgin Media as the least complained-about broadband providers, and BT, EE, TalkTalk and Vodafone as the most (7 each).<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky was also among the providers with the fewest landline complaints.<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Satisfaction_and_call_waiting\"><\/span>Satisfaction and call waiting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ofcom&#x2019;s Comparing Customer Service report, published in May 2025 with 2024 data, shows where Sky does well and where it doesn&#x2019;t:<\/p>\n\n\n\n<p class=\"cbp-cap wp-block-paragraph\"><strong>Sky Broadband customer service against the average, Ofcom 2024 data<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table cbp-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Measure<\/th><th>Sky<\/th><th>Average<\/th><\/tr><\/thead><tbody><tr><td>Average call waiting time (broadband and landline)<\/td><td>0:46<\/td><td>2:01<\/td><\/tr><tr><td>Calls abandoned before reaching an adviser<\/td><td>2%<\/td><td>7%<\/td><\/tr><tr><td>Satisfied with complaint handling<\/td><td>63%<\/td><td>58%<\/td><\/tr><tr><td>Complaint fully resolved at first contact<\/td><td>49%<\/td><td>44%<\/td><\/tr><tr><td>Had a reason to complain<\/td><td>26%<\/td><td>23%<\/td><\/tr><tr><td>Complaints to Ofcom per 100,000 customers<\/td><td>21<\/td><td>41<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Sky answers quickly, and its complaint handling beats the average. The weak spots are that more Sky customers had a reason to complain, and Sky missed 8% of repair appointments in 2024, the highest share Ofcom recorded.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup> Our <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-review\/\">Sky Broadband review<\/a> puts these figures alongside prices and speeds.<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-popcorn-senary-color-border-color is-layout-constrained wp-container-core-group-is-layout-7d0d8a1f wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:0.5rem;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h2 class=\"wp-block-heading has-text-align-center\">Sky Broadband<\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-03506249 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-resized size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"189\" src=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/11\/banner_sky.png\" alt=\"\" class=\"wp-image-1657\" style=\"aspect-ratio:2.116553450125134;object-fit:cover;width:208px;height:auto\" srcset=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/11\/banner_sky.png 400w, https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/11\/banner_sky-300x142.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\"><strong>Highly rated service Great Hardware<\/strong><\/p>\n\n\n\n<p class=\"has-popcorn-font-s-font-size wp-block-paragraph\">&#x2705; Packages offering speeds up to 900 Mbps.<\/p>\n\n\n\n<p class=\"has-popcorn-font-s-font-size wp-block-paragraph\">&#9989; Low <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_7019dd3c4fcaafe50da1e3316e438e4c\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/latency\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>latency<\/a> for competitive gaming<\/p>\n\n\n\n<p class=\"has-popcorn-font-s-font-size wp-block-paragraph\">&#x2705; Great customer support with quick response rates.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-bc43f0fd wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/tracking.comparebroadbandpackages.co.uk\/skybroadbandgigafast\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><strong>SKY DEALS<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-fill\"><a class=\"wp-block-button__link has-popcorn-secondary-color-background-color has-background has-text-align-center wp-element-button\" href=\"https:\/\/comparebroadbandpackages.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>COMPARE DEALS<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For other providers&#x2019; numbers, see our list of <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/contact-numbers\/\">broadband provider contact numbers<\/a> and our guide to <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/troubleshooting\/broadband-customer-support\/\">getting help from your provider<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Sky_customer_service_mistakes\"><\/span>Common Sky customer service mistakes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Most Sky complaints that drag on involve one of these five mistakes, and each one is simple to avoid.<\/p>\n\n\n\n<div class=\"cbp-mistakes\"><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Hunting for a tech support number.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>Sky doesn&#x2019;t publish a general technical support number, so you go round in circles on its help pages.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Run Service Checker first; it tests your line and gives you a number if it can&#x2019;t fix the problem.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Testing your speed the wrong way.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>Speed checks for Sky&#x2019;s Speed Guarantee only count if they&#x2019;re done through Service Checker, the My Sky app or a Sky adviser.<sup class=\"cbp-fn\"><a href=\"#src-4\">4<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Use one of those and keep a note of the results.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Going to CISAS too soon.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>CISAS takes complaints only six weeks after you first complained, or earlier with a deadlock letter.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Complain to Sky first, and ask for a deadlock letter if you reach a stalemate.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Leaving it too late after a deadlock letter.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>Ofcom says you must go to the scheme within 12 months of the deadlock letter.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Note the date on the letter and act well before the year is up.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Keeping no record.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>It&#x2019;s harder to show what went wrong and when.<\/div><div class=\"cbp-mf\"><span>The fix<\/span>Note dates, names, chat transcripts and any speed test results from the start.<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"If_youre_unhappy_compare_deals\"><\/span>If you&#x2019;re unhappy, compare deals<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Once you&rsquo;re out of contract you can leave Sky without an exit fee, and One Touch <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_27ce9e2dade15afb0d31ca2454d6c685\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/switch\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Switch<\/a> means your new provider arranges the move for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#x2019;re out of contract, or Sky has raised your price by an amount your contract didn&#x2019;t set out, you can leave without an exit fee. Inside your minimum term, Sky&#x2019;s early termination fee applies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Broadband switching is simpler than it used to be. Under Ofcom&#x2019;s One Touch Switch you only need to contact the new provider, and Sky Broadband and Talk end automatically when the new service starts. Sky TV has to be cancelled separately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our guide on <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/cancel-sky-broadband\/\">how to cancel Sky Broadband<\/a> covers notice, exit fees and returning your hub. If you&#x2019;d rather stay, check what new customers are paying on our <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-deals\/\">Sky Broadband deals<\/a> page before you call, or <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/\">compare other providers<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sky_customer_service_terms_in_plain_English\"><\/span>Sky customer service terms in plain English<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<dl class=\"cbp-terms\"><dt>Service Checker<\/dt><dd>Sky&#x2019;s online tool that tests your line and hub, suggests fixes and shows contact options.<\/dd><dt>Deadlock letter<\/dt><dd>A letter from your provider saying it can&#x2019;t resolve your complaint, which lets you go to the independent scheme straight away.<\/dd><dt>CISAS<\/dt><dd>The Communications and Internet Services Adjudication Scheme, the free independent scheme Sky belongs to.<\/dd><dt>Communications Ombudsman<\/dt><dd>The other dispute scheme Ofcom approves for phone and broadband. Sky isn&#x2019;t a member.<\/dd><dt>Alternative dispute resolution (ADR)<\/dt><dd>An independent scheme that settles complaints you and your provider can&#x2019;t resolve.<\/dd><dt>Automatic compensation<\/dt><dd>Money signed-up providers pay without you asking when repairs are late, engineers miss appointments or a new service starts late.<\/dd><dt>One Touch Switch<\/dt><dd>The switching process in which you only contact your new provider, and it arranges the rest.<\/dd><dt>Early termination fee<\/dt><dd>The charge for leaving before your minimum term ends.<\/dd><\/dl>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sources\"><\/span>Sources<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"cbp-sources\"><li id=\"src-1\">Sky Help, <em>How to make a complaint<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/how-to-make-a-complaint\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-2\">Sky Help, <em>Contacting Sky<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/contacting-sky\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-3\">Sky Help, <em>Cancel Sky Broadband<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/cancel-sky-broadband\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-4\">Sky, <em>Sky Broadband<\/em> FAQs and Speed Guarantee terms (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/broadband\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-5\">Sky Help, <em>Sky Customer Complaints Code of Practice<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/sky-customer-complaints-code-of-practice\/\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-6\">Ofcom, <em>Comparing Customer Service 2025<\/em> (2024 data, published 22 May 2025). <a href=\"https:\/\/www.ofcom.org.uk\/siteassets\/resources\/documents\/phones-telecoms-and-internet\/comparing-service-quality\/2025\/comparing-customer-service-report-2025.pdf\" rel=\"nofollow noopener\" target=\"_blank\">ofcom.org.uk<\/a><\/li><li id=\"src-7\">Ofcom, <em>Automatic compensation: what you need to know<\/em> (updated 20 July 2026). <a href=\"https:\/\/www.ofcom.org.uk\/phones-and-broadband\/service-quality\/automatic-compensation-need-know\" rel=\"nofollow noopener\" target=\"_blank\">ofcom.org.uk<\/a><\/li><li id=\"src-8\">Ofcom, <em>Problem with your phone or broadband provider<\/em> (updated 6 August 2026). <a href=\"https:\/\/www.ofcom.org.uk\/phones-and-broadband\/service-quality\/problem-with-your-phone-provider\" rel=\"nofollow noopener\" target=\"_blank\">ofcom.org.uk<\/a><\/li><li id=\"src-9\">Ofcom, <em>Latest telecoms and pay-TV complaints revealed<\/em> (Q2 2026, April to June; published 26 October 2026). <a href=\"https:\/\/www.ofcom.org.uk\/phones-and-broadband\/service-quality\/latest-telecoms-and-pay-tv-complaints-revealed-q2-26\" rel=\"nofollow noopener\" target=\"_blank\">ofcom.org.uk<\/a><\/li><\/ol>\n\n\n\n<div class=\"cbp-cta\"><div class=\"cbp-wt\">Compare broadband deals in your area<\/div><p>Prices depend on your postcode. Check what you can get at your address.<\/p><a class=\"cbp-btn\" href=\"https:\/\/comparebroadbandpackages.co.uk\/\">Compare deals in your area<\/a><\/div>\n\n\n\n<script>\n(function(){\nif(window.cbpInit)return;window.cbpInit=1;\nfunction gbp(n){return '\u00a3'+n.toLocaleString('en-GB',{minimumFractionDigits:2,maximumFractionDigits:2});}\nfunction run(){\ndocument.querySelectorAll('.cbp-calc').forEach(function(w){\n var presets=JSON.parse(w.getAttribute('data-presets'));\n var pb=w.querySelector('.cbp-presets');\n var sides=w.querySelectorAll('.cbp-side');\n function val(s,k){return parseFloat(s.querySelector('[data-k='+k+']').value)||0;}\n function tot(s){var p=val(s,'p'),r=val(s,'r'),m=Math.min(24,Math.max(0,val(s,'m'))),x=val(s,'x'),f=val(s,'f');\n  var m2=Math.min(12,24-m),m3=Math.max(0,24-m-12);\n  var t=p*m+(p+r)*m2+(p+2*r)*m3+x*24+f;return {t:Math.round(t*100)\/100,rw:val(s,'w')};}\n function calc(){\n  var out=[],max=0;\n  sides.forEach(function(s){var o=tot(s);o.n=s.querySelector('.cbp-name').value;o.a=o.t-o.rw;out.push(o);if(o.t>max)max=o.t;});\n  var bars=w.querySelectorAll('.cbp-bar');\n  out.forEach(function(o,i){bars[i].querySelector('.cbp-bar-n').textContent=o.n;\n   bars[i].querySelector('.cbp-bar-v').textContent=gbp(o.t)+(o.rw?' ('+gbp(o.a)+' after reward)':'');\n   bars[i].querySelector('.cbp-bar-f').style.width=(max?o.t\/max*100:0)+'%';});\n  var d=Math.round((out[0].a-out[1].a)*100)\/100,v=w.querySelector('.cbp-verdict');\n  if(Math.abs(d)<0.005)v.textContent='Level: both cost '+gbp(out[0].a)+' over 24 months after rewards.';\n  else{var c=d<0?out[0]:out[1];v.textContent=c.n+' is '+gbp(Math.abs(d))+' cheaper over 24 months after rewards (about '+gbp(Math.abs(d)\/24)+' a month).';}\n }\n function load(i){var p=presets[i];pb.querySelectorAll('button').forEach(function(b,j){b.classList.toggle('on',j===i);});\n  [p.a,p.b].forEach(function(d,k){var s=sides[k];s.querySelector('.cbp-name').value=d.n;\n   ['p','r','m','x','f','w'].forEach(function(key){s.querySelector('[data-k='+key+']').value=d[key]||0;});});calc();}\n presets.forEach(function(p,i){var b=document.createElement('button');b.type='button';b.textContent=p.label;b.onclick=function(){load(i);};pb.appendChild(b);});\n w.querySelectorAll('input,select').forEach(function(e){e.addEventListener('input',function(){pb.querySelectorAll('button').forEach(function(b){b.classList.remove('on');});calc();});});\n load(0);\n});\ndocument.querySelectorAll('.cbp-calls').forEach(function(w){\n var r=w.querySelector('input'),o=w.querySelector('.cbp-out');\n function upd(){var m=+r.value;w.querySelector('.cbp-min').textContent=m;\n  var rows=[['Sky pay as you talk, 15.5p a minute',m*0.155],['Sky Talk Anytime Extra, flat',18],['BT pay as you go, 20p a minute',m*0.20]];\n  var max=Math.max.apply(null,rows.map(function(x){return x[1];}))||1;\n  o.querySelectorAll('.cbp-bar').forEach(function(b,i){b.querySelector('.cbp-bar-v').textContent=gbp(rows[i][1])+' a month';b.querySelector('.cbp-bar-f').style.width=(rows[i][1]\/max*100)+'%';});\n  o.querySelector('.cbp-verdict').textContent=m<116?'At '+m+' minutes, paying by the minute on Sky costs less than the \u00a318 Anytime Extra. The package pays off from about 116 minutes a month.':'At '+m+' minutes a month, Sky\u2019s \u00a318 Anytime Extra costs less than paying 15.5p a minute.';}\n r.addEventListener('input',upd);upd();\n});\ndocument.querySelectorAll('.cbp-quiz').forEach(function(w){\n var ans={};\n w.querySelectorAll('.cbp-q').forEach(function(q){q.querySelectorAll('button').forEach(function(b){b.onclick=function(){q.querySelectorAll('button').forEach(function(x){x.classList.remove('on');});b.classList.add('on');ans[q.getAttribute('data-q')]=b.getAttribute('data-v');show();};});});\n function show(){var out=[],res=w.querySelector('.cbp-result');\n  if(Object.keys(ans).length<4){res.innerHTML='<p>Answer all four questions to see your result.<\/p>';return;}\n  if(ans.conn==='copper')out.push('Your broadband runs over the copper phone line, so line rental is likely built into the price whatever you do. You can still skip a calls package you won\u2019t use.');\n  if(ans.conn==='unsure')out.push('Start with Ofcom\u2019s broadband checker or Openreach\u2019s full-fibre checker to see which connection reaches your address.');\n  if(ans.alarm==='yes')out.push('Keep a home phone for now, and tell your provider before the digital switch so it can check the alarm keeps working.');\n  if(ans.signal==='no')out.push('Keep a landline, and ask your provider for the free battery back-up it must offer (at least one hour; some last up to seven).');\n  if(ans.number==='yes')out.push('Move your number to a digital landline rather than cancelling the line. Dropping the landline can lose the number for good.');\n  var keep=ans.alarm==='yes'||ans.signal==='no'||ans.number==='yes';\n  var head=keep?'Keep a home phone, on a digital line':(ans.conn==='fibre'?'You can probably drop the landline':'You can drop the calls, but check your connection');\n  if(!keep&&ans.conn==='fibre')out.push('Full fibre, cable and 4G or 5G home broadband need no phone line. Look for a broadband-only plan, such as Plusnet\u2019s or Vodafone\u2019s option without a landline.');\n  res.innerHTML='<div class=\"cbp-verdict\">'+head+'<\/div><ul>'+out.map(function(x){return '<li>'+x+'<\/li>';}).join('')+'<\/ul>';}\n show();\n});\ndocument.querySelectorAll('.cbp-countdown').forEach(function(w){\n var d=Math.ceil((new Date('2027-01-31T00:00:00Z')-new Date())\/864e5);\n w.querySelector('b').textContent=d>0?d:'0';\n if(d<=0)w.querySelector('.cbp-cd-t').textContent='BT\u2019s target date of 31 January 2027 has passed. If you still have an old copper line, ask your provider when it moves.';\n});\n}\nif(document.readyState==='loading')document.addEventListener('DOMContentLoaded',run);else run();\n})();\n<\/script>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 20px);\r\n        }\r\n        .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n            \r\n            \r\n        }\r\n        .lwrp .lwrp-list-item img{\r\n            max-width: 100%;\r\n            height: auto;\r\n            object-fit: cover;\r\n            aspect-ratio: 1 \/ 1;\r\n        }\r\n        .lwrp .lwrp-list-item.lwrp-empty-list-item{\r\n            background: initial !important;\r\n        }\r\n        .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n        .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n            \r\n            \r\n            \r\n            \r\n        }@media screen and (max-width: 480px) {\r\n            .lwrp.link-whisper-related-posts{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-title{\r\n                \r\n                \r\n            }.lwrp .lwrp-description{\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-list-multi-container{\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-multi-container ul.lwrp-list{\r\n                margin-top: 0px;\r\n                margin-bottom: 0px;\r\n                padding-top: 0px;\r\n                padding-bottom: 0px;\r\n            }\r\n            .lwrp .lwrp-list-double,\r\n            .lwrp .lwrp-list-triple{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-row-container{\r\n                justify-content: initial;\r\n                flex-direction: column;\r\n            }\r\n            .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n                width: 100%;\r\n            }\r\n            .lwrp .lwrp-list-item:not(.lwrp-no-posts-message-item){\r\n                \r\n                \r\n            }\r\n            .lwrp .lwrp-list-item .lwrp-list-link .lwrp-list-link-title-text,\r\n            .lwrp .lwrp-list-item .lwrp-list-no-posts-message{\r\n                \r\n                \r\n                \r\n                \r\n            };\r\n        }<\/style>\r\n<div id=\"link-whisper-related-posts-widget\" class=\"link-whisper-related-posts lwrp\">\r\n            <h3 class=\"lwrp-title\">Related Posts<\/h3>    \r\n        <div class=\"lwrp-list-container\">\r\n                                            <div class=\"lwrp-list-multi-container\">\r\n                    <ul class=\"lwrp-list lwrp-list-double lwrp-list-left\">\r\n                        <li class=\"lwrp-list-item\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/richard-tang-interview-philippa-bailey-blizzard-group\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Richard Tang interview with Philippa Bailey of Blizzard Group<\/span><\/a><\/li><li class=\"lwrp-list-item\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/gigaclear-wins-rural-fibre-provider-uk-fibre-awards-2025\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Gigaclear Wins \u2018Best Rural Fibre Provider\u2019 at UK Fibre Awards 2025<\/span><\/a><\/li><li class=\"lwrp-list-item\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/ofcom-start-taking-applications-bid-26-ghz-40-ghz-radio-spectrum\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Ofcom to start taking applications to bid for 26 GHz and 40 GHz radio spectrum<\/span><\/a><\/li>                    <\/ul>\r\n                    <ul class=\"lwrp-list lwrp-list-double lwrp-list-right\">\r\n                        <li class=\"lwrp-list-item\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/o2-uk-starts-putting-wifi-calling-live-pay-mobile-plans\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">O2 UK Starts Putting WiFi Calling Live on Pay As You Go Mobile Plans<\/span><\/a><\/li><li class=\"lwrp-list-item\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/spinlaunch-prep-2tbps-leo-satellite-broadband-network-2\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">SpinLaunch Prep 2Tbps LEO Satellite Broadband Network<\/span><\/a><\/li><li class=\"lwrp-list-item\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/hyperoptic-join-uk-government-charter-stop-unexpected-bill-increases\/\" class=\"lwrp-list-link\"><span class=\"lwrp-list-link-title-text\">Hyperoptic Join UK Government Charter to Stop Unexpected Bill Increases<\/span><\/a><\/li>                    <\/ul>\r\n                <\/div>\r\n                        <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The quickest way to reach Sky Broadband is by chat: Sky&#8217;s broadband complaints chat is open every day from 8.30am [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11812,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-with-sidebar","format":"standard","meta":{"footnotes":""},"categories":[53],"tags":[],"misspellings":[],"class_list":["post-1254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sky"],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/1254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/comments?post=1254"}],"version-history":[{"count":3,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/1254\/revisions"}],"predecessor-version":[{"id":11976,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/1254\/revisions\/11976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/media\/11812"}],"wp:attachment":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/media?parent=1254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/categories?post=1254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/tags?post=1254"},{"taxonomy":"misspellings","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/misspellings?post=1254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}