{"id":1263,"date":"2026-11-14T15:22:21","date_gmt":"2026-11-14T15:22:21","guid":{"rendered":"https:\/\/comparebroadbandpackages.co.uk\/guides\/?p=1263"},"modified":"2026-11-14T15:22:21","modified_gmt":"2026-11-14T15:22:21","slug":"sky-broadband-router","status":"publish","type":"post","link":"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/","title":{"rendered":"Sky Broadband Router"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Sky sends every new broadband customer a Sky hub on loan: today that is the Sky Broadband Hub (WiFi 5), the Sky Max Hub (WiFi 6), or on Gigafast+ plans the Sky Gigafast+ Hub with WiFi 7.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Router-1024x576.jpg\" alt=\"Sky broadband router hub and wireless signal illustration for broadband guides with a modern home setup.\" class=\"wp-image-11858\" srcset=\"https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Router-1024x576.jpg 1024w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Router-300x169.jpg 300w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Router-768x432.jpg 768w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Router-1536x864.jpg 1536w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Router.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><\/figure><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">What's Inside<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"><\/path><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Skys_current_hubs_compared\">Sky&#x2019;s current hubs compared<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Older_Sky_hubs\">Older Sky hubs<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Which_hub_comes_with_your_package\">Which hub comes with your package<\/a><\/li><\/ul><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Setting_up_your_Sky_hub_on_full_fibre\">Setting up your Sky hub on full fibre<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Sky_hub_lights_and_common_fixes\">Sky hub lights and common fixes<\/a><ul class=\"ez-toc-list-level-3\"><li class=\"ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#What_the_lights_mean\">What the lights mean<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Quick_fixes_to_try_first\">Quick fixes to try first<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-3\"><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Slow_or_patchy_WiFi\">Slow or patchy WiFi<\/a><\/li><\/ul><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Can_you_use_your_own_router_with_Sky\">Can you use your own router with Sky?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Returning_your_Sky_hub\">Returning your Sky hub<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Common_Sky_hub_mistakes\">Common Sky hub mistakes<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#FAQs\">FAQs<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Sky_router_terms_in_plain_English\">Sky router terms in plain English<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-router\/#Sources\">Sources<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">You can&rsquo;t choose your own <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_0db522e294452074795219456b014594\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/router\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>router<\/a> at sign-up, and several Sky features, including internet calls on full fibre, rely on the Sky hub.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide covers each model and its specs, setting it up on full fibre, what the lights mean, fixes for slow WiFi, using your own router, and sending the hub back. Everything was checked on Sky&#x2019;s own pages on 1 November 2026.<\/p>\n\n\n\n<div class=\"cbp-stats\"><div class=\"cbp-stat\"><b>WiFi 7<\/b><span>Gigafast+ Hub, included with Sky's 2.5Gbps and 5Gbps plans <sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>WiFi 6<\/b><span>Sky Max Hub, sent with WiFi Max to Hub 4 or older <sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>&#xA3;6<\/b><span>Sky WiFi Max add-on per month, free with Gigafast+ <sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>3<\/b><span>Sky Max Pods provided if WiFi misses the guarantee <sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>&#xA3;112<\/b><span>Most Sky charges if a Gigafast+ Hub isn't returned <sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/span><\/div><div class=\"cbp-stat\"><b>60 days<\/b><span>Time to return Sky kit after your service ends <sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/span><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Skys_current_hubs_compared\"><\/span>Sky&#x2019;s current hubs compared<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Hub-Max-Hub-Gigafast-Plus-Hub-1024x341.jpg\" alt=\"Sky Broadband Hub, Sky Max Hub and Sky Gigafast+ Hub\" class=\"wp-image-11854\" loading=\"lazy\" srcset=\"https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Hub-Max-Hub-Gigafast-Plus-Hub-1024x341.jpg 1024w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Hub-Max-Hub-Gigafast-Plus-Hub-300x100.jpg 300w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Hub-Max-Hub-Gigafast-Plus-Hub-768x256.jpg 768w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Hub-Max-Hub-Gigafast-Plus-Hub-1536x512.jpg 1536w, https:\/\/storage.149.102.158.7.sslip.io\/cbp\/2026\/11\/Sky-Broadband-Hub-Max-Hub-Gigafast-Plus-Hub.jpg 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"\/><figcaption class=\"wp-element-caption\">Left to right: Sky Broadband Hub, Sky Max Hub, Sky Gigafast+ Hub<\/figcaption><\/figure>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Sky&rsquo;s three current <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_e267002fc98ef9e9e52f850d73aa74db\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/hubs\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>hubs<\/a> are the Sky Broadband Hub (WiFi 5, dual band), the Sky Max Hub (WiFi 6, dual band) and the tri-band Gigafast+ Hub with WiFi 7, which comes with Gigafast+ plans.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky calls its routers hubs. These are the three it currently compares on its Gigafast+ page.<\/p>\n\n\n\n<p class=\"cbp-cap wp-block-paragraph\"><strong>Sky&#x2019;s current broadband hubs, from Sky&#x2019;s own pages, 1 November 2026<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table cbp-table\"><table class=\"has-fixed-layout\"><thead><tr><th><\/th><th>Sky Broadband Hub<\/th><th>Sky Max Hub<\/th><th>Sky Gigafast+ Hub<\/th><\/tr><\/thead><tbody><tr><td>WiFi standard<\/td><td>WiFi 5<\/td><td>WiFi 6<\/td><td>WiFi 7<\/td><\/tr><tr><td>WiFi bands<\/td><td>Dual band<\/td><td>Dual band<\/td><td>Tri-band<\/td><\/tr><tr><td><a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_29b04cbecf70cbf420302a7a0bd478ca\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/ethernet\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Ethernet<\/a><\/td><td>1Gbps<\/td><td>1Gbps<\/td><td>Two 10Gbps ports (1 WAN, 1 LAN)*<\/td><\/tr><tr><td>Comes with<\/td><td>Not stated by package<\/td><td>Sent when you add WiFi Max to Hub 4 or older<\/td><td>Full Fibre 2.5 and 5 Gigafast+<\/td><\/tr><tr><td>WiFi Max add-on<\/td><td>From &#xA3;6 a month<\/td><td>From &#xA3;6 a month<\/td><td>Free<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">*Sky&#x2019;s product comparison lists the Gigafast+ Hub&#x2019;s &#x201C;Max ethernet speeds&#x201D; as 1Gbps and its WiFi bands as &#x201C;Up to 10Gbps&#x201D;.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup> Sky&#x2019;s July 2025 launch announcement describes a tri-band hub with two 10Gbps Ethernet ports, one WAN and one LAN.<sup class=\"cbp-fn\"><a href=\"#src-3\">3<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The comparison figures look transposed, so we&rsquo;ve used the launch figures; check with Sky if the <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_18e4790a2d8221b8618815318a081398\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/port\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>port<\/a> speed matters to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky says WiFi 7 on the Gigafast+ Hub is &#x201C;up to twice as fast as WiFi 6 on compatible devices&#x201D;, and that its casing is 85% recycled.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Older_Sky_hubs\"><\/span>Older Sky hubs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sky&#x2019;s set-up and lights guides also cover two older models, the Sky Q Hub and the original Sky Hub. Sky doesn&#x2019;t publish model numbers on its hub pages. Its set-up guide shows a picture of each hub so you can match yours.<sup class=\"cbp-fn\"><a href=\"#src-4\">4<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have an older hub and add WiFi Max, Sky says customers with &#x201C;Hub 4 or older&#x201D; are sent a new Sky Max Hub.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_hub_comes_with_your_package\"><\/span>Which hub comes with your package<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list cbp-cards\">\n<li><strong>Full Fibre 2.5 Gigafast+ and 5 Gigafast+.<\/strong> The Gigafast+ Hub is included at no extra cost, and WiFi Max is free.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/li>\n\n\n\n<li><strong>Adding WiFi Max to another package.<\/strong> If your hub is Hub 4 or older, Sky sends a Sky Max Hub. If you already have a Max Hub or Gigafast+ Hub, you keep it.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n\n\n\n<li><strong>Other new Sky Broadband orders.<\/strong> Sky says you&#x2019;ll get &#x201C;a new compatible Sky Hub&#x201D;.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> It doesn&#x2019;t say which model each speed gets, so check your order confirmation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sky&#x2019;s average speeds are measured on a wired connection to the hub and exclude WiFi performance.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> Sky also says it subscribes to Ofcom&#x2019;s Voluntary Code of Practice on broadband speeds.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Setting_up_your_Sky_hub_on_full_fibre\"><\/span>Setting up your Sky hub on full fibre<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">On full fibre, run an <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_3dfb0010b006f8640f48fbb477297728\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/ethernet-cable\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Ethernet cable<\/a> from the ONT&rsquo;s PORT or LAN socket to the hub&rsquo;s yellow port marked 4 (WAN), plug in the power, and you&rsquo;re set up when all the hub lights are green.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On full fibre (FTTP), your hub connects to an <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_dbfc0569d434e71b549e77fd3929939e\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/optical-network-terminal-ont\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>optical network terminal (ONT)<\/a>, the small box on the wall where the fibre comes in. If you need a new line, Sky says an Openreach engineer installs it.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> Sky&#x2019;s set-up steps are:<\/p>\n\n\n\n<ol class=\"wp-block-list cbp-steps\">\n<li><strong>Wait for your activation date.<\/strong> The broadband can go live any time up to midnight that day.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Position the hub in the open.<\/strong> Keep it out of cabinets, off the floor and away from the TV. Sky suggests about 30cm of space around it.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Keep it away from interference.<\/strong> Sky says to keep it away from baby monitors, with a cordless phone base as far away as the cable allows.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Check the ONT.<\/strong> Its Power and PON or Broadband lights should be green.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Connect the Ethernet cable.<\/strong> Plug one end into the ONT port marked PORT or LAN. Plug the other into the hub&rsquo;s yellow <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_18e4790a2d8221b8618815318a081398\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/port\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>port<\/a> marked 4 (WAN); Sky says no other yellow port works.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Plug in your home phone.<\/strong> On full fibre, Sky Talk works as internet calls, so the phone goes into the phone port on the hub, not a wall socket.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Connect the power.<\/strong> The blue end goes into the blue port. You&#x2019;re set up when all the hub lights are green.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">On part fibre (FTTC) and other set-ups, Sky&#x2019;s guide asks which hub you have and shows the matching steps.<sup class=\"cbp-fn\"><a href=\"#src-4\">4<\/a><\/sup><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sky_hub_lights_and_common_fixes\"><\/span>Sky hub lights and common fixes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">On a Sky Max Hub, white means working and connected, amber means starting up, red means &#x201C;there might be a problem&#x201D; (run Service Checker), and no lights means no power.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_the_lights_mean\"><\/span>What the lights mean<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">These are Sky&#x2019;s explanations for the Sky Max Hub. Other models differ, so check Sky&#x2019;s lights guide for yours.<\/p>\n\n\n\n<p class=\"cbp-cap wp-block-paragraph\"><strong>Sky Max Hub lights, from Sky&#x2019;s help guide<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table cbp-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Light<\/th><th>What Sky says it means<\/th><th>What to do<\/th><\/tr><\/thead><tbody><tr><td>Amber, flashing amber or flashing green<\/td><td>Starting up<\/td><td>Wait a few minutes; it turns white when connected<\/td><\/tr><tr><td>White<\/td><td>Working and connected<\/td><td>Nothing; if a device won&#x2019;t connect, the problem is likely the WiFi or the device<\/td><\/tr><tr><td>Red<\/td><td>&#x201C;There might be a problem&#x201D;<\/td><td>Run Sky&#x2019;s Service Checker, which tests your line and suggests a fix<\/td><\/tr><tr><td>Off<\/td><td>No power<\/td><td><a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_27ce9e2dade15afb0d31ca2454d6c685\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/switch\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Switch<\/a> off at the mains, check the cable and socket, switch back on and wait for white<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quick_fixes_to_try_first\"><\/span>Quick fixes to try first<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list cbp-cards\">\n<li><strong>Lights off.<\/strong> Switch off at the mains and check the power cable for damage. Test the socket with another device, then switch back on and wait.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/li>\n\n\n\n<li><strong>Red light.<\/strong> Run Sky&#x2019;s Service Checker at sky.com\/servicechecker or in the My Sky app. It tests your line and suggests a fix.<sup class=\"cbp-fn\"><a href=\"#src-7\">7<\/a><\/sup><\/li>\n\n\n\n<li><strong>No internet on full fibre.<\/strong> Check the ONT&#x2019;s Power and PON lights are green. Check the cable is in the hub&#x2019;s yellow port 4 (WAN).<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Home phone dead.<\/strong> On full fibre the phone must be plugged into the hub&rsquo;s phone <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_18e4790a2d8221b8618815318a081398\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/port\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>port<\/a>, not a wall socket.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Still not working.<\/strong> If Service Checker can&#x2019;t fix it, Sky shows you contact options at the end. Our guide to <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-customer-service\/\">contact Sky<\/a> lists the published routes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For problems that aren&#x2019;t specific to Sky, see our guide to <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/troubleshooting\/broadband-troubleshooting-tips\/\">common broadband problems<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Slow_or_patchy_WiFi\"><\/span>Slow or patchy WiFi<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>Test your speed: run it next to the hub, then in the room where WiFi is weak.<\/strong><\/p>\n<iframe src=\"https:\/\/broadbandspeedtest.uk.com\/embed\" width=\"380\" height=\"480\" style=\"border:none; border-radius:12px; overflow:hidden; display:block; margin:0 auto; max-width:100%;\" title=\"Free Broadband Speed Test Widget\" loading=\"lazy\"><\/iframe>\n<p style=\"text-align:center; font-size:12px; color:#888; margin-top:6px;\">Powered by <a href=\"https:\/\/broadbandspeedtest.uk.com\" style=\"color:#7C3AED;\" target=\"_blank\" rel=\"nofollow noopener\">BroadbandSpeedTest.uk.com<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list cbp-cards\">\n<li><strong>Move the hub.<\/strong> Put it in the open, with about 30cm of space, away from baby monitors and cordless phone bases.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>Use a cable where you can.<\/strong> Plug gaming consoles and TVs that stream in 4K into the hub&#x2019;s Ethernet ports. Sky&#x2019;s speed figures are measured on a wired connection.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/li>\n\n\n\n<li><strong>Check your speed.<\/strong> Run Service Checker or the My Sky app. Sky&rsquo;s Speed Guarantee is measured as <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_8eb5fb7576d73b7d261a84bc9f920cc4\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/download-speed\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>download speed<\/a> to your Sky hub.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/li>\n\n\n\n<li><strong>Add WiFi Max.<\/strong> It costs from &#xA3;6 a month, and is free with Gigafast+.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup> It comes with its own 24-month term.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WiFi Max adds three things:<\/p>\n\n\n\n<ul class=\"wp-block-list cbp-cards\">\n<li><strong>A WiFi guarantee.<\/strong> At least 10Mbps in every room on Superfast 35 to Full Fibre 100, or 25Mbps on Ultrafast and Full Fibre 150 to Gigafast, or one month&#x2019;s money back.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n\n\n\n<li><strong>Sky Max Pods.<\/strong> Up to three, if your WiFi falls short of the guarantee. They work as extra access points, like a mesh system.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n\n\n\n<li><strong>Security and controls.<\/strong> <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_f4a77d709954af323a24064510e3e6a1\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/network\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Network<\/a>-level security blocks known malicious and <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_2e60925f438585c68cef5fb6d63a7bee\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/phishing\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>phishing<\/a> sites. Parental controls, schedules and device priority run in the My Sky app.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A Sky engineer confirms the WiFi speed for a guarantee claim. The guarantee doesn&#x2019;t cover gardens, sheds or garden offices, and WiFi Max isn&#x2019;t available with a Sky+ TV package.<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-popcorn-senary-color-border-color is-layout-constrained wp-container-core-group-is-layout-7d0d8a1f wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:0.5rem;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<h2 class=\"wp-block-heading has-text-align-center\">Sky Broadband<\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-03506249 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full is-resized size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"189\" src=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/11\/banner_sky.png\" alt=\"\" class=\"wp-image-1657\" style=\"aspect-ratio:2.116553450125134;object-fit:cover;width:208px;height:auto\" srcset=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/11\/banner_sky.png 400w, https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/11\/banner_sky-300x142.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\"><strong>Highly rated service Great Hardware<\/strong><\/p>\n\n\n\n<p class=\"has-popcorn-font-s-font-size wp-block-paragraph\">&#x2705; Packages offering speeds up to 900 Mbps.<\/p>\n\n\n\n<p class=\"has-popcorn-font-s-font-size wp-block-paragraph\">&#9989; Low <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_7019dd3c4fcaafe50da1e3316e438e4c\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/latency\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>latency<\/a> for competitive gaming<\/p>\n\n\n\n<p class=\"has-popcorn-font-s-font-size wp-block-paragraph\">&#x2705; Great customer support with quick response rates.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-bc43f0fd wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/tracking.comparebroadbandpackages.co.uk\/skybroadbandgigafast\" target=\"_blank\" rel=\"nofollow noreferrer noopener\"><strong>SKY DEALS<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-fill\"><a class=\"wp-block-button__link has-popcorn-secondary-color-background-color has-background has-text-align-center wp-element-button\" href=\"https:\/\/comparebroadbandpackages.co.uk\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>COMPARE DEALS<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Can_you_use_your_own_router_with_Sky\"><\/span>Can you use your own router with Sky?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">You can try, but Sky&#x2019;s terms say it &#x201C;cannot guarantee that Sky Broadband will work&#x201D; with equipment it didn&#x2019;t supply, and internet calls, Speed Guarantee checks and WiFi guarantee claims depend on the Sky hub.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can try, but Sky won&rsquo;t promise it works. Sky&rsquo;s broadband terms say that if you use a <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_e71e5fa351e73bf191c96ee0b0b7e7f7\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/modem\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>modem<\/a> or other equipment it didn&rsquo;t supply, it&rsquo;s your job to make sure it&rsquo;s compatible, and Sky &ldquo;cannot guarantee that Sky Broadband will work&rdquo; with it.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup> Sky still sends its own hub when you join.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sky says its hub lets you check speeds and connected devices in the My Sky app, and lets Sky&#x2019;s tech team run checks if something goes wrong.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup> Three things in Sky&#x2019;s own terms depend on the Sky hub:<\/p>\n\n\n\n<ul class=\"wp-block-list cbp-cards\">\n<li><strong>Your home phone on full fibre.<\/strong> Sky Talk runs as internet calls through the hub&#x2019;s phone port.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/li>\n\n\n\n<li><strong>The Speed Guarantee.<\/strong> It is measured as &#x201C;download speed to your Sky Hub&#x201D;, through Service Checker or the My Sky app.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/li>\n\n\n\n<li><strong>WiFi guarantee claims.<\/strong> The Boost guarantee says a claim is &#x201C;only valid if using Sky router and booster(s)&#x201D;.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The safe approach: keep the Sky hub connected and add your own mesh system or access points to it if you want better WiFi. Keep the hub safe even if you stop using it, because it&#x2019;s on loan.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Returning_your_Sky_hub\"><\/span>Returning your Sky hub<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Send back the Sky hub and any Boosters or WiFi Pods, but not the Openreach socket or ONT, within 60 days of your service ending, or Sky can charge a non-return fee.<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you cancel broadband, or Sky sends you a replacement hub, the old one goes back. Return the hub and any Sky Boosters or WiFi Pods, but not the Openreach master socket or the ONT.<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup> For a replacement, use the box the new hub came in, which includes a returns label.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#x2019;re leaving, Sky sends returns packaging 30 days after you tell it, and a free Royal Mail Returns label works if the packaging doesn&#x2019;t arrive.<sup class=\"cbp-fn\"><a href=\"#src-9\">9<\/a><\/sup> Sky&#x2019;s equipment page says to return kit within 60 days of your service ending.<sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If kit doesn&#x2019;t come back in time, Sky sends reminders and then charges a non-return fee:<sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/p>\n\n\n\n<p class=\"cbp-cap wp-block-paragraph\"><strong>Sky&#x2019;s non-return charges for broadband kit, 1 November 2026<sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table cbp-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Equipment<\/th><th>Charge if not returned<\/th><\/tr><\/thead><tbody><tr><td><a href=\"https:\/\/tracking.comparebroadbandpackages.co.uk\/skybroadbandgigafast\" target=\"_blank\" rel=\"nofollow sponsored noopener\">Sky Gigafast+ Hub<\/a><\/td><td>up to &#xA3;112<\/td><\/tr><tr><td>Sky Max Hub<\/td><td>up to &#xA3;75<\/td><\/tr><tr><td>Sky Broadband Hub<\/td><td>up to &#xA3;53<\/td><\/tr><tr><td>Sky Max Pod<\/td><td>up to &#xA3;58<\/td><\/tr><tr><td>Sky Broadband Booster<\/td><td>up to &#xA3;33<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Paying the charge doesn&#x2019;t make the hub yours. Sky&#x2019;s terms say it credits the charge back, less any deduction for damage, if you return the kit within three years.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup> Full steps are in our guide on <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/cancel-sky-broadband\/\">returning your hub when you leave<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Common_Sky_hub_mistakes\"><\/span>Common Sky hub mistakes<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-lead wp-block-paragraph\">Most Sky hub problems people call about come from one of these five mistakes, and each one takes minutes to fix.<\/p>\n\n\n\n<div class=\"cbp-mistakes\"><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Using the wrong yellow port.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>The hub won&#x2019;t connect on full fibre, because Sky says only the yellow port marked 4 (WAN) works.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Run the Ethernet cable from the ONT&rsquo;s PORT or LAN socket into <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_18e4790a2d8221b8618815318a081398\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/port\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>port<\/a> 4.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Plugging the phone into a wall socket.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>On full fibre your home phone stays dead, because Sky Talk runs as internet calls through the hub.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Plug the phone into the phone port on the hub.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Hiding the hub in a cabinet.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>Your WiFi is weaker around the home.<\/div><div class=\"cbp-mf\"><span>The fix<\/span>Put the hub in the open with about 30cm of space, away from baby monitors and cordless phone bases.<sup class=\"cbp-fn\"><a href=\"#src-6\">6<\/a><\/sup><\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Swapping the Sky hub for your own router.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>Sky can&#x2019;t guarantee its broadband will work, and you lose internet calls on full fibre and Speed Guarantee checks.<sup class=\"cbp-fn\"><a href=\"#src-8\">8<\/a><\/sup><sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Keep the Sky hub connected and add your own mesh system to it.<\/div><\/div><div class=\"cbp-mistake\"><div class=\"cbp-mt\">Keeping the hub after you leave.<\/div><div class=\"cbp-mh\"><span>What happens<\/span>Sky sends reminders and then charges a non-return fee.<sup class=\"cbp-fn\"><a href=\"#src-10\">10<\/a><\/sup><\/div><div class=\"cbp-mf\"><span>The fix<\/span>Return the hub and any Boosters or Pods within 60 days of your service ending.<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FAQs\"><\/span>FAQs<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"cbp-qa wp-block-paragraph\"><strong>Which Sky router do I have?<\/strong> Sky&#x2019;s current hubs are the Sky Broadband Hub, Sky Max Hub and Sky Gigafast+ Hub. Older ones are the Sky Q Hub and Sky Hub. Sky&#x2019;s set-up guide shows each one so you can match yours.<sup class=\"cbp-fn\"><a href=\"#src-4\">4<\/a><\/sup><\/p>\n\n\n\n<p class=\"cbp-qa wp-block-paragraph\"><strong>Is the Sky hub free?<\/strong> It&rsquo;s loaned to you at no cost and must be returned. Sky&rsquo;s terms say a &pound;9.95 <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_0db522e294452074795219456b014594\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/router\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>router<\/a> delivery fee may apply when you join.<sup class=\"cbp-fn\"><a href=\"#src-2\">2<\/a><\/sup><\/p>\n\n\n\n<p class=\"cbp-qa wp-block-paragraph\"><strong>Does Sky&#x2019;s hub support WiFi 7?<\/strong> Only the Gigafast+ Hub, which comes with Gigafast+ plans.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup><\/p>\n\n\n\n<p class=\"cbp-qa wp-block-paragraph\"><strong>Can I upgrade my Sky hub?<\/strong> Adding WiFi Max gets you a Sky Max Hub if yours is Hub 4 or older.<sup class=\"cbp-fn\"><a href=\"#src-5\">5<\/a><\/sup> Upgrading to Gigafast+, where available, includes the Gigafast+ Hub.<sup class=\"cbp-fn\"><a href=\"#src-1\">1<\/a><\/sup> See current <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-deals\/\">Sky Broadband deals<\/a>, our <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/sky\/sky-broadband-review\/\">Sky Broadband review<\/a>, and how <a href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/providers\/\">other providers&#x2019; routers<\/a> compare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sky_router_terms_in_plain_English\"><\/span>Sky router terms in plain English<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<dl class=\"cbp-terms\"><dt>Hub<\/dt><dd>Sky&#x2019;s name for the router it lends you, which connects your home to the internet and broadcasts WiFi.<\/dd><dt>ONT (optical network terminal)<\/dt><dd>The small box on the wall where the fibre comes in on full fibre.<\/dd><dt>WAN port<\/dt><dd>The hub port that connects to the ONT. On Sky&#x2019;s hub it&#x2019;s the yellow port marked 4.<\/dd><dt>WiFi 5, 6 and 7<\/dt><dd>Successive generations of WiFi. Sky says WiFi 7 is up to twice as fast as WiFi 6 on compatible devices.<\/dd><dt>Dual band and tri-band<\/dt><dd>The number of radio bands a hub uses to send WiFi.<\/dd><dt>Ethernet<\/dt><dd>A cable connection between a device and the hub, steadier than WiFi.<\/dd><dt>Mesh system<\/dt><dd>Extra access points that spread one WiFi network around the home, as Sky Max Pods do.<\/dd><dt>Service Checker<\/dt><dd>Sky&#x2019;s online tool that tests your line and hub and suggests a fix.<\/dd><\/dl>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sources\"><\/span>Sources<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ol class=\"cbp-sources\"><li id=\"src-1\">Sky, <em>Sky Full Fibre Gigafast+<\/em> page and hub comparison (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/broadband\/full-fibre-broadband\/gigafast-plus\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-2\">Sky, <em>Sky Broadband<\/em> FAQs, average speeds and legal terms (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/broadband\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-3\">Comcast, Sky Gigafast+ and WiFi 7 hub launch release (9 July 2025). <a href=\"https:\/\/corporate.comcast.com\/press\/releases\/sky-uk-fastest-major-broadband-provider-full-fibre-speed-wifi-7-hub\" target=\"_blank\" rel=\"nofollow noopener\">corporate.comcast.com<\/a><\/li><li id=\"src-4\">Sky Help, <em>Which Sky Broadband hub do you have?<\/em> set-up guide (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/broadband\/sky-broadband-equipment\/sky-hub\/setting-up-my-sky-hub\/articles\/set-up-hub-which-sky-hub-do-you-have\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-5\">Sky, <em>Sky WiFi Max<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/broadband\/wifi-max\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-6\">Sky Help, setting up your hub with internet calls and an ONT (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/set-up-hub-broadband-hub-internet-calls-ont\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-7\">Sky Help, <em>Hub lights explained: Sky Max Hub<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/broadband\/sky-broadband-equipment\/sky-hub\/lights-on-my-sky-hub\/articles\/hub-lights-explained-max-hub\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-8\">Sky, <em>Sky Broadband and Sky Talk terms<\/em> (from April 2025). <a href=\"https:\/\/static.skyassets.com\/contentstack\/assets\/blt7f2b03fd02c7fe60\/bltc2bb2eb831b81a73\/684a9ac1fc233037b4bfd722\/download?disposition=inline\" target=\"_blank\" rel=\"nofollow noopener\">static.skyassets.com<\/a><\/li><li id=\"src-9\">Sky Help, <em>Returning your Sky TV and broadband equipment<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/return-tv-broadband\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><li id=\"src-10\">Sky Help, <em>Charges for not returning Sky equipment<\/em> (read 1 November 2026). <a href=\"https:\/\/www.sky.com\/help\/articles\/charges-for-not-returning-sky-q-equipment\" target=\"_blank\" rel=\"nofollow noopener\">sky.com<\/a><\/li><\/ol>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Which Sky router do I have?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Sky's current hubs are the Sky Broadband Hub, Sky Max Hub and Sky Gigafast+ Hub. Older ones are the Sky Q Hub and Sky Hub. Sky's set-up guide shows each one so you can match yours.4\"}}, {\"@type\": \"Question\", \"name\": \"Is the Sky hub free?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"It's loaned to you at no cost and must be returned. Sky's terms say a \u00a39.95 router delivery fee may apply when you join.2\"}}, {\"@type\": \"Question\", \"name\": \"Does Sky's hub support WiFi 7?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Only the Gigafast+ Hub, which comes with Gigafast+ plans.1\"}}, {\"@type\": \"Question\", \"name\": \"Can I upgrade my Sky hub?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Adding WiFi Max gets you a Sky Max Hub if yours is Hub 4 or older.5 Upgrading to Gigafast+, where available, includes the Gigafast+ Hub.1 See current Sky Broadband deals, our Sky Broadband review, and how other providers' routers compare.\"}}]}<\/script>\n\n\n\n<div class=\"cbp-cta\"><div class=\"cbp-wt\">Compare broadband deals in your area<\/div><p>Prices depend on your postcode. Check what you can get at your address.<\/p><a class=\"cbp-btn\" href=\"https:\/\/comparebroadbandpackages.co.uk\/\">Compare deals in your area<\/a><\/div>\n\n\n\n<script>\n(function(){\nif(window.cbpInit)return;window.cbpInit=1;\nfunction gbp(n){return '\u00a3'+n.toLocaleString('en-GB',{minimumFractionDigits:2,maximumFractionDigits:2});}\nfunction run(){\ndocument.querySelectorAll('.cbp-calc').forEach(function(w){\n var presets=JSON.parse(w.getAttribute('data-presets'));\n var pb=w.querySelector('.cbp-presets');\n var sides=w.querySelectorAll('.cbp-side');\n function val(s,k){return parseFloat(s.querySelector('[data-k='+k+']').value)||0;}\n function tot(s){var p=val(s,'p'),r=val(s,'r'),m=Math.min(24,Math.max(0,val(s,'m'))),x=val(s,'x'),f=val(s,'f');\n  var m2=Math.min(12,24-m),m3=Math.max(0,24-m-12);\n  var t=p*m+(p+r)*m2+(p+2*r)*m3+x*24+f;return {t:Math.round(t*100)\/100,rw:val(s,'w')};}\n function calc(){\n  var out=[],max=0;\n  sides.forEach(function(s){var o=tot(s);o.n=s.querySelector('.cbp-name').value;o.a=o.t-o.rw;out.push(o);if(o.t>max)max=o.t;});\n  var bars=w.querySelectorAll('.cbp-bar');\n  out.forEach(function(o,i){bars[i].querySelector('.cbp-bar-n').textContent=o.n;\n   bars[i].querySelector('.cbp-bar-v').textContent=gbp(o.t)+(o.rw?' 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The package pays off from about 116 minutes a month.':'At '+m+' minutes a month, Sky\u2019s \u00a318 Anytime Extra costs less than paying 15.5p a minute.';}\n r.addEventListener('input',upd);upd();\n});\ndocument.querySelectorAll('.cbp-quiz').forEach(function(w){\n var ans={};\n w.querySelectorAll('.cbp-q').forEach(function(q){q.querySelectorAll('button').forEach(function(b){b.onclick=function(){q.querySelectorAll('button').forEach(function(x){x.classList.remove('on');});b.classList.add('on');ans[q.getAttribute('data-q')]=b.getAttribute('data-v');show();};});});\n function show(){var out=[],res=w.querySelector('.cbp-result');\n  if(Object.keys(ans).length<4){res.innerHTML='<p>Answer all four questions to see your result.<\/p>';return;}\n  if(ans.conn==='copper')out.push('Your broadband runs over the copper phone line, so line rental is likely built into the price whatever you do. You can still skip a calls package you won\u2019t use.');\n  if(ans.conn==='unsure')out.push('Start with Ofcom\u2019s broadband checker or Openreach\u2019s full-fibre checker to see which connection reaches your address.');\n  if(ans.alarm==='yes')out.push('Keep a home phone for now, and tell your provider before the digital switch so it can check the alarm keeps working.');\n  if(ans.signal==='no')out.push('Keep a landline, and ask your provider for the free battery back-up it must offer (at least one hour; some last up to seven).');\n  if(ans.number==='yes')out.push('Move your number to a digital landline rather than cancelling the line. Dropping the landline can lose the number for good.');\n  var keep=ans.alarm==='yes'||ans.signal==='no'||ans.number==='yes';\n  var head=keep?'Keep a home phone, on a digital line':(ans.conn==='fibre'?'You can probably drop the landline':'You can drop the calls, but check your connection');\n  if(!keep&&ans.conn==='fibre')out.push('Full fibre, cable and 4G or 5G home broadband need no phone line. Look for a broadband-only plan, such as Plusnet\u2019s or Vodafone\u2019s option without a landline.');\n  res.innerHTML='<div class=\"cbp-verdict\">'+head+'<\/div><ul>'+out.map(function(x){return '<li>'+x+'<\/li>';}).join('')+'<\/ul>';}\n show();\n});\ndocument.querySelectorAll('.cbp-countdown').forEach(function(w){\n var d=Math.ceil((new Date('2027-01-31T00:00:00Z')-new Date())\/864e5);\n w.querySelector('b').textContent=d>0?d:'0';\n if(d<=0)w.querySelector('.cbp-cd-t').textContent='BT\u2019s target date of 31 January 2027 has passed. If you still have an old copper line, ask your provider when it moves.';\n});\n}\nif(document.readyState==='loading')document.addEventListener('DOMContentLoaded',run);else run();\n})();\n<\/script>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 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