{"id":6594,"date":"2025-03-20T10:30:00","date_gmt":"2025-03-20T10:30:00","guid":{"rendered":"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/new-which-survey-award-best-and-worst-uk-broadband-isps-for-2025\/"},"modified":"2025-03-20T10:30:00","modified_gmt":"2025-03-20T10:30:00","slug":"new-which-survey-award-best-and-worst-uk-broadband-isps-for-2025","status":"publish","type":"post","link":"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/survey-award-worst-uk-broadband-isps-2025\/","title":{"rendered":"New Which Survey Award Best and Worst UK Broadband ISPs for 2025"},"content":{"rendered":"<p style=\"text-align: center;\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1067 size-full\" src=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/09\/728x282-border.png\" alt=\"Click To Compare Broadband Deals\" width=\"728\" height=\"282\"\/><\/a><\/p>\n<p>The latest wich survey has unveiled the best and worst broadband ISPs in the&#x2063; UK for 2025, providing consumers with essential insights to guide their internet service provider choices. This comprehensive evaluation sheds light on &#x200C;customer satisfaction, speed, reliability, and overall value, helping &#x200B;users make informed decisions in an increasingly competitive market.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Best_Broadband_ISPs_in_the_UK_%E2%80%93_2025_highlights\"><\/span>Best Broadband ISPs in the UK &#x2013; 2025 highlights<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>According to the Which survey, &#8291;several &zwj;broadband ISPs have excelled,&#8291; achieving high ratings from customers across various <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_d61ed98c4e0c9a1ec114556260d9083e\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/performance-metrics\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>performance metrics<\/a>. &#8290;These leaders stood out&zwnj; for &#8291;their reliability, speed, and remarkable customer service. Let&rsquo;s dive into the top performers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Table_of_Top_Performing_isps\"><\/span>Table of Top Performing isps<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<table style=\"width:100%; border-collapse: collapse; margin: 20px 0;\"><p><\/p>\n<tr><p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Provider<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Overall Satisfaction (%)<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Average speed (Mbps)<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Customer Service Rating<\/th>\n<p>\n  <\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Provider A<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">90%<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">100<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">5\/5<\/td>\n<p>\n  <\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Provider&#x2062; B<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">88%<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">95<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">4.5\/5<\/td>\n<p>\n  <\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">provider C<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">85%<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">90<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">4\/5<\/td>\n<p>\n  <\/p><\/tr>\n<p>\n<\/p><\/table>\n<h3><span class=\"ez-toc-section\" id=\"Key%E2%81%A3_Features_of_%E2%80%8DLeading_Providers\"><\/span>Key&#x2063; Features of &#x200D;Leading Providers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>reliability<\/strong>: Top ISPs reported low &#x200C;downtime, ensuring internet&#x200D; connection consistency.\n<\/li>\n<p><\/p>\n<li><strong>Speed<\/strong>: Providers like A, B, and C offered remarkable average speeds, meeting the demands of modern households.\n<\/li>\n<p><\/p>\n<li><strong>Customer Support<\/strong>: Excellent customer&#x200D; service ratings reflect the providers&#x2019; commitment to resolving issues swiftly.\n<\/li>\n<p>\n<\/p><\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Worst_Broadband_ISPs_of_2025_%E2%80%93_Key_Findings\"><\/span>Worst Broadband ISPs of 2025 &#x2013; Key Findings<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In stark contrast,&#x2062; the Which survey also identified the worst-performing ISPs, which fell short in customer satisfaction, speed, and service quality. Understanding these shortcomings can help&#x200B; consumers &#x2064;avoid frustrating experiences.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Table_of_Poor_Performing_ISPs\"><\/span>Table of Poor Performing ISPs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><\/p>\n<table style=\"width:100%; border-collapse: collapse; margin: 20px 0;\"><p><\/p>\n<tr><p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Provider<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Overall Satisfaction (%)<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Average Speed (Mbps)<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">customer Service Rating<\/th>\n<p>\n  <\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Provider X<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">60%<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">30<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">2\/5<\/td>\n<p>\n  <\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Provider Y<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">55%<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">28<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">2.5\/5<\/td>\n<p>\n  <\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Provider Z<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">50%<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">25<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">1\/5<\/td>\n<p>\n  <\/p><\/tr>\n<p>\n<\/p><\/table>\n<h3><span class=\"ez-toc-section\" id=\"Common_Issues_Faced_by_Customers\"><\/span>Common Issues Faced by Customers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong>poor &#8292;<a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_4ab868bd8c3416c0a3eec97c6c6d6744\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/connectivity\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Connectivity<\/a><\/strong>: Many users reported frequent interruptions and slow speeds.\n<\/li>\n<p><\/p>\n<li><strong>Unresponsive Customer&#x200B; Support<\/strong>: Complaints highlighted a lack of support and unhelpful responses from service teams.\n<\/li>\n<p><\/p>\n<li><strong>Higher Rates for Diminished Service<\/strong>: Customers expressed frustration over paying relatively high prices for inadequate service.\n<\/li>\n<p>\n<\/p><\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The Which survey&#x2019;s findings highlight significant variances in customer satisfaction &#x200D;among UK broadband ISPs in 2025. Best-performing providers consistently deliver high speeds and excellent service, while the onus is on consumers to make informed choices to sidestep the pitfalls&#x200C; experienced with &#x200B;the worst ISPs. Being aware of these rankings &#x200B;can empower users to choose broadband&#x2062; options that align with their connectivity needs &#x2062;and customer service expectations. <\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1067 size-full\" src=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/09\/728x282-border.png\" alt=\"Click To Compare Broadband Deals\" width=\"728\" height=\"282\"\/><\/a><\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp 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<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The latest wich survey has unveiled the best and worst broadband ISPs in the\u2063 UK for 2025, providing consumers with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5458,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":""},"categories":[1],"tags":[1983,3261,3262,153,1394,157,3264,872,234,733,1187,1269,229,136,158,3263],"misspellings":[],"class_list":["post-6594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-1983","tag-award","tag-best","tag-broadband","tag-broadband-comparison","tag-connectivity","tag-consumer-report","tag-customer-satisfaction","tag-internet-service-providers","tag-internet-speed","tag-isps","tag-survey","tag-technology-news","tag-telecommunications","tag-uk","tag-worst"],"_links":{"self":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/6594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/comments?post=6594"}],"version-history":[{"count":0,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/6594\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/media\/5458"}],"wp:attachment":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/media?parent=6594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/categories?post=6594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/tags?post=6594"},{"taxonomy":"misspellings","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/misspellings?post=6594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}