{"id":7072,"date":"2025-06-04T21:14:17","date_gmt":"2025-06-04T20:14:17","guid":{"rendered":"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/altnet-broadband-isp-quickline-brings-tech-support-back-to-uk\/"},"modified":"2025-06-04T21:14:17","modified_gmt":"2025-06-04T20:14:17","slug":"altnet-broadband-isp-quickline-brings-tech-support-back-to-uk","status":"publish","type":"post","link":"https:\/\/comparebroadbandpackages.co.uk\/guides\/news\/altnet-broadband-isp-quickline-brings-tech-support-back-uk\/","title":{"rendered":"Altnet Broadband ISP Quickline Brings Tech Support Back to UK"},"content":{"rendered":"<p style=\"text-align: center;\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1067 size-full\" src=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/09\/728x282-border.png\" alt=\"Click To Compare Broadband Deals\" width=\"728\" height=\"282\"\/><\/a><\/p>\n<p>Quickline, an innovative altnet&#x2062; broadband ISP, is &#x2064;making headlines by re-establishing &#x200D;local tech support in the UK. This move&#x2062; comes at a crucial time when many broadband&#x200D; providers &#x200B;are opting for overseas &#x2064;customer service solutions, leading to frustrations among users. &#x200C;Quickline aims to improve&#x200B; user experience&#x200D; by providing timely and efficient &#x200C;support &#x200B;directly&#x200D; from &#x2063;the UK, &#x200D;underscoring their&#x200B; commitment to customer&#x2063; satisfaction in the broadband landscape.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_Importance_of_Local_Tech_Support\"><\/span>The Importance of Local Tech Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In&#8292; recent years, the <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_07d548e03e34be2b7b209729ae7ec410\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/telecommunications\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>telecommunications<\/a>&#8290; sector has seen a&#8292; notable trend towards outsourcing customer support. While large ISPs&#8203; might find this &#8291;cost-effective, it&zwj; frequently enough leads to disconnects in communication and service delays. Quickline&rsquo;s return to &zwnj;local tech&zwnj; support is&zwnj; a strategic initiative that addresses &#8291;these issues directly. Some key benefits include:<\/p>\n<ul><p><\/p>\n<li><strong>Faster Response Times:<\/strong> Local agents&#x200B; can&#x2062; resolve issues quicker without time zone barriers.\n<\/li>\n<p><\/p>\n<li><strong>Increased &#x200C;Customer&#x200C; Satisfaction:<\/strong> Customers&#x200C; feel more connected and valued when speaking to someone &#x2064;who &#x200C;understands their needs and&#x200B; local&#x200B; context.\n<\/li>\n<p><\/p>\n<li><strong>Enhanced Problem Resolution:<\/strong> Local experts are often better equipped to solve area-specific issues effectively.\n<\/li>\n<p>\n<\/p><\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Quicklines_%E2%80%8DCommitment_to_Quality%E2%81%A4_Service\"><\/span>Quickline&#x2019;s &#x200D;Commitment to Quality&#x2064; Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quickline has long been recognized for its&#x2063; dedication to providing high-quality broadband services&#x200B; in rural and underserved areas.With the addition &#x2062;of UK-based tech support,the company is&#x2063; taking another step &#x200D;towards enhancing its service quality. This commitment is reflected in &#x2064;several ways:<\/p>\n<ul><p><\/p>\n<li><strong>Trained Local Staff:<\/strong> Quickline hires&#8291; trained&#8291; professionals who are familiar &zwnj;with the <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_f4a77d709954af323a24064510e3e6a1\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/network\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>network<\/a>&rsquo;s infrastructure, ensuring that they can provide accurate assistance.\n<\/li>\n<p><\/p>\n<li><strong>Community&#x2064; Engagement:<\/strong> By employing local&#x200B; staff, Quickline fosters community ties and understands the specific needs of &#x200D;its customer base.\n<\/li>\n<p><\/p>\n<li><strong>Proactive Support &#x2062;Initiatives:<\/strong> Quickline&#x200B; plans to introduce proactive&#x2062; monitoring of their networks,&#x200B; allowing&#x2064; them to &#x200C;identify and resolve issues before they affect &#x200B;users.\n<\/li>\n<p>\n<\/p><\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Statistics_on_Customer_Experience_and_satisfaction\"><\/span>Statistics on Customer Experience and satisfaction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Data &#x200B;from &#x200B;recent surveys emphasize the value &#x2062;customers place on local support. According to a study conducted in 2022:<\/p>\n<table style=\"width:100%; border-collapse: collapse; margin: 20px 0;\"><p><\/p>\n<tr><p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Statistic<\/th>\n<p><\/p>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Percentage<\/th>\n<p>\n<\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Customers preferring local support<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">72%<\/td>\n<p>\n<\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">Customers satisfied with response time<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">85%<\/td>\n<p>\n<\/p><\/tr>\n<p><\/p>\n<tr><p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">rate of resolved &#x200D;issues on&#x200D; first &#x200D;contact<\/td>\n<p><\/p>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">65%<\/td>\n<p>\n<\/p><\/tr>\n<p>\n<\/p><\/table>\n<p>These numbers demonstrate a clear preference among &#x2064;broadband users for local support and underscore the potential impact of Quickline&#x2019;s decision on customer satisfaction and loyalty.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Expert_%E2%80%8DOpinions_on%E2%80%8B_Quicklines_%E2%80%8DMove\"><\/span>Expert &#x200D;Opinions on&#x200B; Quickline&#x2019;s &#x200D;Move<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Industry experts have praised Quickline&#x2019;s initiative &#x2062;to bring tech support back to the UK. According to telecommunications analyst Jane Thompson, &#x201C;quickline is setting a precedent in&#x2064; an industry that often overlooks the &#x200C;importance of &#x2063;local support. Their strategy could&#x200D; redefine customer service standards in the broadband&#x200D; market.&#x201D; In an&#x2062; age where user experience is paramount,such shifts could&#x200D; compel larger ISPs to reconsider their&#x200D; outsourcing practices.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"The_Future%E2%80%8D_of_Broadband_with_Local_Support\"><\/span>The Future&#x200D; of Broadband with Local Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quickline&#x2019;s revitalization of local tech support&#x2062; may signal a broader trend in the industry where&#x2064; user&#x2062; experience becomes the focal point. By focusing on customer needs and enhancing support capabilities,Quickline is &#x200D;positioning itself as a leader amongst altnet&#x200D; broadband ISPs.<\/p>\n<p>As <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"cmtt_0409006de01499442308007c91f4296b\"  href=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/glossary\/broadband-technology\/\"  target=\"_blank\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>broadband technology<\/a> continues to &zwnj;evolve, the integration of local support might just&#8290; become an essential factor that customers look for&#8203; when selecting an ISP.A positive customer service &zwnj;experience &#8292;can have a profound &zwnj;influence on a provider&rsquo;s reputation and growth &#8203;potential in the competitive ISP market.<\/p>\n<p>By taking these practical steps, Quickline not only elevates their &#x200C;service offerings but &#x200C;also enhances the overall broadband experience for consumers in the UK, fostering a more supportive and understanding digital environment. <\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/comparebroadbandpackages.co.uk\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1067 size-full\" src=\"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-content\/uploads\/2023\/09\/728x282-border.png\" alt=\"Click To Compare Broadband Deals\" width=\"728\" height=\"282\"\/><\/a><\/p>\n<style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(33% - 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This move\u2062 comes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5458,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","footnotes":""},"categories":[1],"tags":[3972,1125,3971,153,157,531,238,219,634,1166,90,313,229,136,262,158],"misspellings":[],"class_list":["post-7072","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-alternative-internet-providers","tag-altnet","tag-british-isps","tag-broadband","tag-connectivity","tag-customer-service","tag-digital-services","tag-internet-service-provider","tag-isp","tag-quickline","tag-support-troubleshooting","tag-tech-support","tag-technology-news","tag-telecommunications","tag-telecommunications-industry","tag-uk"],"_links":{"self":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/7072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/comments?post=7072"}],"version-history":[{"count":0,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/posts\/7072\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/media\/5458"}],"wp:attachment":[{"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/media?parent=7072"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/categories?post=7072"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/tags?post=7072"},{"taxonomy":"misspellings","embeddable":true,"href":"https:\/\/comparebroadbandpackages.co.uk\/guides\/wp-json\/wp\/v2\/misspellings?post=7072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}