Gigaclear is a good choice if it has built full fibre to your village: it offers symmetrical speeds, new WiFi 7 routers and an excellent Trustpilot score. The catch is the price after 18 months, when it jumps to a list price that can be more than double what you paid.
Prices in this review were checked on 1 November 2026 on Gigaclear’s own site. Gigaclear’s offers depend on your address, and these ones close on 7 December 2026, so check yours before you order.
Our verdict in brief
Gigaclear runs its own full fibre network across rural England and sells straight to homes. Speeds are the same both ways, so a 300Mbps line uploads at 300Mbps too. That matters for video calls, cloud backups and anyone working from home.
The Black Friday prices are low. The 900Mbps package is £29 a month with the first six months free.
The weak point is what follows. After the 18-month term you move to Gigaclear’s list price, currently £88 a month for 900Mbps. Plan to renegotiate or switch before month 18.
Pros
- Symmetrical full fibre. Upload matches download on every package.
- WiFi 7 router included. Every package comes with an eero WiFi 7 router, set up by the engineer.
- Strong customer reviews. A 4.8 TrustScore on Trustpilot from 41,497 reviews, checked 1 November 2026.
- No set-up costs on current deals. £0 activation and free standard installation.
- Shorter contract. 18 months rather than the usual 24.
Cons
- Steep list prices after 18 months. £19 becomes £51 on 300Mbps; £29 becomes £88 on 900Mbps.
- Prices can change mid-contract. Gigaclear’s terms set no fixed rise.
- Only where it has built. Gigaclear can’t serve you over another network.
- Phone costs extra. Home phone is an add-on, not included.
- Financial upheaval. Gigaclear’s lenders took control of the business in April 2026.
Who Gigaclear is and where it builds
Gigaclear is an altnet: an alternative network that builds its own fibre rather than renting Openreach lines. It focuses on villages and rural areas and brings full fibre (FTTP) to each home.
Gigaclear says it serves more than 250 communities across 26 counties. Its 2025 accounts, reported by ISPreview in June 2026, show 618,000 premises passed and 165,000 live customers. Gigaclear’s own site says 175,000+ customers.
Some of its build is public money. Gigaclear holds Project Gigabit contracts from Building Digital UK (BDUK) in Oxfordshire and East Gloucestershire. We cover these in our guide to government schemes for rural broadband.
Ownership changed this year. In April 2026 a group of lenders (ABN AMRO, NatWest and the National Wealth Fund) took control of Gigaclear. The accounts showed revenue up 37% to £64.9m but a loss of £152m. It relaunched its packages in June 2026 and is still taking new orders.
Gigaclear packages and prices
Gigaclear sells three main packages, plus a 3000Mbps tier at selected addresses. All are full fibre with unlimited usage and symmetrical speeds.
Gigaclear packages and prices, from gigaclear.com, 1 November 2026
| Package | Average speed (down and up) | Monthly price | Offer | List price after 18 months |
|---|---|---|---|---|
| Explorer 300 | 300Mbps (min 240Mbps) | £19 | First 3 months free | £51 |
| Odyssey 600 | 600Mbps (min 480Mbps) | £25 (£24 at some postcodes) | First 3 months free | £63 |
| Galileo 900 | 900Mbps (min 700Mbps) | £29 | First 6 months free | £88 |
| Nova 3000 (selected addresses) | 3000Mbps | £42 or £47 depending on postcode | First 6 months free | List price not published |
The free months count towards the 18-month term. Gigaclear’s terms limit the 300Mbps and 900Mbps offers to the first 2,500 orders per package, so they may end before 7 December.
GigaClear
Rural full fibre, up and down
✅ Symmetrical speeds from 300Mbps to 900Mbps
✅ eero WiFi 7 router and free standard installation
✅ Black Friday offers close 7 December 2026
Cost of the 18-month contract, and of 24 months if you stay on list price
| Package | 18-month contract cost | 24-month cost (6 months at list price) |
|---|---|---|
| Explorer 300 | £285 | £591 |
| Odyssey 600 | £375 | £753 |
| Galileo 900 | £348 | £876 |
These totals assume no mid-contract rise. Gigaclear’s terms allow one, so treat them as a best case.
What happens after 18 months
Gigaclear’s terms say that after the minimum term “the price will revert to the list price advertised for existing customers at that time”. At today’s list prices, the 900Mbps package would cost three times its offer price.
You don’t have to accept that. Once the term ends you can leave on one month’s notice, or call and ask for a new deal. Our guide on how to negotiate a better deal covers what to say. Set a reminder for month 17.
Contract terms, fees and price rises
18-month minimum term. Every current package runs for 18 months, including the free months.
£0 activation, free standard installation. If your property needs non-standard work, such as a long private driveway, Gigaclear quotes a charge first.
Gigabit Broadband Voucher. If you agree to Gigaclear claiming a government Gigabit Broadband Voucher for your address, it waives its £30 activation fee.
Mid-contract price rises. Gigaclear’s offer terms say “Prices, content and terms may change during your contract.” There is no fixed figure. In April 2026 Gigaclear raised broadband prices by an amount set out in an email to each customer, and Home Phone by £1 a month.
That wording gives you a right to leave. Gigaclear’s terms and Ofcom’s rules both say that if your provider raises the price by an amount the contract doesn’t set out, you get at least 30 days’ notice and can cancel within 30 days without an early termination charge.
Early termination charge. Leave early for any other reason and you pay up to the remaining charges for the term, plus the cost of any kit you don’t return.
Cooling-off. You have 14 days from your order confirmation to cancel in writing.
Router and WiFi
Gigaclear relaunched its packages in June 2026 with Amazon eero routers. Packages up to 600Mbps get the eero 7. Faster packages get the eero Pro 7, which Gigaclear says has more range. Both are WiFi 7.
The engineer sets up the router and checks your WiFi when fitting the fibre. The router stays Gigaclear’s property and must go back within 14 days of leaving.
For bigger homes, Smart WiFi adds a mesh node at £6 a month a month. Gigaclear’s WiFi Guarantee promises “a strong, reliable connection in every main room”. If it doesn’t deliver, you can cancel the add-on and get a month’s broadband free.
The 600Mbps and 900Mbps packages include eero Secure, which normally costs £4 a month. It adds threat protection, ad blocking and parental controls.
Home phone. Calls run over the internet (VoIP), and you can keep your number. The Evening & Weekends plan is £6 a month, 1-month rolling. If you don’t need it, see our guide to broadband without a landline.
Customer reviews and service record
Ofcom’s quarterly complaints tables and its customer service report cover only the largest providers, so there are no Ofcom satisfaction figures for Gigaclear.
Once connected, test your Gigaclear line here and compare it with the package’s minimum speed.
Powered by BroadbandSpeedTest.uk.com
On Trustpilot, Gigaclear scored 4.8 out of 5 from 41,497 reviews when we checked on 1 November 2026. 79% were five-star and 8% one-star. Trustpilot shows Gigaclear replying to 99% of negative reviews. A high average can hide patterns, so read the recent one-star reviews too.
There is one regulatory mark against it. In July 2025 Ofcom fined Gigaclear £122,500 because its home phone service had sent inaccurate caller location information on emergency calls between January 2022 and March 2024. Gigaclear reported the problem itself.
Once connected, run a broadband speed test over a cable to check your line. Gigaclear publishes a minimum download speed for each package: 240Mbps, 480Mbps and 700Mbps.
How Gigaclear compares over 24 months
National providers that use Openreach or CityFibre may not reach Gigaclear areas, so check your address. Where they do, this is how the costs compare. Rival prices are from a sample UK address on 1 November 2026 and include their fixed spring rises and rewards.
24-month cost, Gigaclear against national rivals, November 2026 start
| Deal | Speed | Starting price | Price changes | 24-month total |
|---|---|---|---|---|
| Gigaclear Explorer 300 | 300Mbps both ways | £19 | 3 months free; £51 list price from month 19 | £591 |
| Plusnet Full Fibre 300 | 300Mbps | £23.99 | £27.99 from 31 Mar 2027, £31.99 from 31 Mar 2028 | £539.76 |
| Gigaclear Galileo 900 | 900Mbps both ways | £29 | 6 months free; £88 list price from month 19 | £876 |
| Vodafone Full Fibre 910 | 910Mbps | £26.50 | £30 from 1 Apr 2027, £33.50 from 1 Apr 2028 | £562 |
Over 18 months Gigaclear is the cheaper choice: £348 for 900Mbps. If you drift onto list price, it costs more over 24 months. If you leave or renegotiate at month 18, you avoid most of the list-price months.
Gigaclear also quotes the same speed for uploads as downloads on every tier. For a wider view, see the best broadband providers and our UK broadband provider guides.
How to check if you can get Gigaclear
- Enter your postcode and address. Use the checker on Gigaclear’s site. It tells you whether you can order now, or whether your area is planned.
- Check the offer applies. Gigaclear’s promotional prices are for new customers at selected addresses.
- Look for voucher funding. If your area is being built with a Gigabit Broadband Voucher, agreeing to it removes the £30 activation fee.
- Book installation. An engineer fits the fibre and sets up the router. Gigaclear quotes any non-standard work before it starts.
If Gigaclear isn’t available, our guide to broadband in rural areas covers the other options. Our page on how full fibre (FTTP) works explains the technology.
FAQs
Is Gigaclear reliable? Ofcom doesn’t publish reliability figures for Gigaclear. Its Trustpilot score is 4.8 from more than 41,000 reviews, and each package has a stated minimum download speed.
Can Gigaclear put my price up mid-contract? Yes. Its terms say prices may change during the contract. Because no fixed rise is set out, you get 30 days’ notice and can leave within 30 days without an early termination charge.
What happens when my Gigaclear contract ends? You move to the list price for existing customers, currently £51 to £88 a month depending on speed. You can leave on one month’s notice or ask for a new deal.
Does Gigaclear include a landline? No. Broadband is sold on its own. A VoIP home phone plan costs £6 a month on a rolling contract, and you can keep your number.
Who owns Gigaclear? Since April 2026 a lender group of ABN AMRO, NatWest and the National Wealth Fund. It was previously owned by the investors Infracapital, Equitix and Railpen.
Is Gigaclear the same as Openreach? No. Gigaclear builds and runs its own fibre network, separate from BT’s Openreach.
Prices depend on your postcode. Check what you can get at your address.
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