A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies the quality, availability, and responsibilities of the service to be provided. It outlines the performance standards, response times, and penalties for not meeting these agreed-upon metrics.
Service Level Agreement (SLA)
Author:
Published:
Updated:
« Back to Glossary Index
Definition of “Service Level Agreement (SLA)” :
« Back to Glossary Index
Get The Fastest Broadband Deal Available To You.





