Interactive Voice Response (IVR) - Definition or Meaning

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Interactive Voice Response (IVR)

Author:

Marc Ferguson

Published:

15/05/2024

Updated:

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Definition of “Interactive Voice Response (IVR)” :

Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through voice commands or touch-tone dialing, often used in telecommunication services for automated call routing or information retrieval.

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