Dotlines UK has launched Catena, a next-generation, cloud-based platform designed to revolutionise how telecom providers run their businesses. The system is already being used by two UK-based internet service providers, Rocket Fibre and Carnival Internet UK.
Billed as an all-in-one system for broadband and ISP operators in general, Catena promises to streamline operations, improve customer experience, and drive growth by replacing the disconnected systems, tools, spreadsheets and ageing back-office software that many telecom companies still rely on.
The ‘telco in a box’ model allows operators to manage their entire business through a single cloud-based platform. Automation, API integrations, and a centralised product catalogue are designed to speed up everything from onboarding new customers to rolling out new services.
Customers benefit from seamless self-service options, while businesses gain the advantage of a scalable, future-ready operation – important, as the need to modernise has become more urgent in the face of upcoming regulatory changes, including One Touch Switching and PSTI compliance, and the planned shutdown of the UK’s traditional PSTN network.
For many smaller and mid-sized players, scaling has been difficult against a backdrop of manual processes and a multitude of supplier and cashflow constraints. The recent surge in the number of alt-nets wholesaling their networks has only added to the problem. Catena is purpose-built to address these challenges, automating key processes, reducing inefficiencies, and enhancing both customer and employee experiences.
Rocket Fibre, a Northamptonshire-based broadband provider, has chosen Catena to support its next phase of growth. With new Ofcom regulations on the horizon and an ambition to scale, Rocket Fibre saw a clear opportunity to streamline its legacy systems and operations. The Rocket Fibre team selected Catena as the single platform to modernise, simplify and futureproof its operations.
Tom Sanders, CEO of Rocket Fibre, said: “Catena has given us the foundation to scale with confidence. We needed a solution that would transform how we work, and with Catena, we’re not just compliant and efficient, we’re ready for the future of telecom.”
Jaki Chowdhury, CEO of Dotlines UK, said: “Rocket Fibre is a great example of the type of operator Catena is built to help. They had the ambition to grow but were being held back by disjointed systems. With Catena, they can be compliant and future-ready with the flexibility to scale far beyond what was possible before.”
The Catena team worked with Rocket Fibre to map its operations, identify key integration partners, and migrate customer data to the new platform. The move will allow Rocket Fibre to automate much of its back-end operations, offer enhanced self-service options to customers, and accelerate the launch of new services.
Security and compliance are at the core of Catena, with UK data sovereignty ensuring all telecom business data is hosted in high-availability UK data centres. The platform is also built with sustainability in mind, featuring a carbon-neutral cloud infrastructure and a commitment to tree-planting initiatives as part of Dotlines UK’s biodiversity efforts.
Jaki Chowdhury, CEO of Dotlines UK, continued: “Catena is built to remove the complexity from telecoms operations. Many operators are stuck with disconnected, outdated systems that limit their growth. Catena brings everything together in one place, making it easier to run an efficient, customer-focused business. Our goal is to help telecoms providers serve more customers with less effort while unlocking new opportunities for growth. As competition in the UK telecoms market intensifies, operators need the right technology to remain competitive and scale effectively. Catena offers a future-proof solution that not only enhances efficiency but also
enables operators to stand out by delivering exceptional customer experiences.”
