ISPA Announces 2024 UK Internet Industry Award Winners: Full Results Revealed
The Internet Services Providers’ Association (ISPA) has unveiled the winners of its prestigious 2024 UK Internet Industry Awards, celebrating excellence across the broadband and internet sector. The ceremony, held in London, recognized outstanding achievements in customer service, infrastructure development, and digital innovation.
Major Award Categories and Winners
| Award Category | Winner |
|---|---|
| Best Consumer ISP | Hyperoptic |
| Best Business ISP | Giganet |
| Best Customer Service | Community Fibre |
Infrastructure Innovation Recognition
The infrastructure category highlighted significant developments in network expansion and technology implementation. CityFibre secured the Best Infrastructure Provider award for their extensive FTTP rollout across multiple UK cities. Virgin Media O2 received recognition for Technical Innovation, particularly for their advancement in 10Gbps capable networks.
Customer Service Excellence
Community Fibre’s victory in the Customer Service category reflected their commitment to maintaining high satisfaction levels, with reported response times 40% faster than industry averages. The company demonstrated exceptional performance in:
• First-call resolution rates
• Customer satisfaction scores
• Technical support efficiency
• Service reliability metrics
Digital Inclusion Initiatives
A new category for 2024 focused on digital inclusion efforts, acknowledging ISPs’ contributions to bridging the digital divide. Key achievements included:
• Subsidized broadband packages for low-income households
• Digital skills training programs
• Community outreach initiatives
• Educational partnerships
Environmental Sustainability Recognition
The Green ISP award celebrated providers demonstrating exceptional commitment to environmental sustainability. Winners showcased:
• Reduced carbon emissions
• Renewable energy adoption
• Sustainable infrastructure deployment
• E-waste management programs
Industry Impact and Market Development
The awards highlighted significant market developments, including:
• Increased full-fibre coverage across the UK
• Enhanced competition in rural areas
• Improved service reliability standards
• Innovation in customer support technologies
Future Technology Implementation
Winners demonstrated forward-thinking approaches to network development, incorporating:
• AI-driven network management
• Advanced cybersecurity measures
• Smart city integration capabilities
• IoT infrastructure preparation
These awards reflect the UK broadband industry’s continued evolution and commitment to service excellence, with winners setting new benchmarks for quality and innovation in internet service provision.
