giffgaff broadband is a good choice if you want full fibre at a fixed price with no landline, and you’re happy with a very new service. It runs over Virgin Media’s and nexfibre’s full fibre, its 24-month prices can’t rise mid-contract, and every speed uploads as fast as it downloads.
The catch is size and track record. giffgaff’s accounts showed just 671 broadband customers at the end of 2025, so there’s little independent evidence on service yet. Prices were checked on 1 November 2026.
Our verdict in brief
giffgaff sells three full fibre speeds, 200Mbps, 500Mbps and 900Mbps, each with matching upload speed. You can take them on a rolling month or a 24-month fixed term, and the fixed price is written into giffgaff’s terms.
At a sample UK address, the big-brand deals with rewards came out cheaper over 24 months. giffgaff wins on price certainty, upload speed and the freedom to leave on a rolling plan, not on headline cost.
Pros
- No mid-contract price rises. giffgaff’s terms say the monthly price “will be fixed and will not increase during the Minimum Term”.
- Symmetric speeds. Uploads match downloads on every tier, useful for video calls and cloud backups.
- A real rolling option. Monthly plans can be cancelled before the next billing month.
- No landline to pay for. It’s broadband only, with no line rental.
- Change speed each month. giffgaff lets you move up or down, even on a 24-month term.
Cons
- Limited coverage. It only works where nexfibre or Virgin Media has built full fibre.
- Very little track record. Ofcom doesn’t publish complaint figures for giffgaff broadband, and its Trustpilot score mostly reflects mobile.
- Dearer than some big brands over 24 months at our sample address, once their rewards are counted.
- Online-only support. Help is by chat, not phone.
Who giffgaff broadband is, and whose network it uses
giffgaff is the O2-based mobile brand owned by Telefónica UK, part of Virgin Media O2 (VMO2). It launched full fibre broadband in mid-September 2025, after a trial on nexfibre’s network earlier that year.
giffgaff doesn’t own a network. Its site says it “runs on O2’s mobile network and Virgin Media’s broadband network”, and installs are done by Virgin Media engineers. The service is full fibre to the home (FTTP) over XGS-PON, not Openreach copper or fibre.
ISPreview reported in September 2026 that giffgaff reached more than 4.2 million homes. About 2.6 million are on nexfibre, the wholesale network that shares owners with Virgin Media. The rest are Virgin Media homes upgraded from cable to full fibre.
That is a big footprint for a small customer base. ISPreview’s report on giffgaff’s accounts gave 671 broadband customers at 31 December 2025, against more than 4.2 million mobile customers. Read more in our news piece on giffgaff’s 4.2 million homes milestone.
giffgaff broadband packages and prices
giffgaff’s prices are the same nationwide, but availability depends on your postcode. All three plans are unlimited full fibre with an eero router.
giffgaff broadband prices, November 2026
| Package | Speed (download/upload) | Monthly rolling | 24-month fixed |
|---|---|---|---|
| Fast | 200Mbps / 200Mbps | £29 | £25 |
| Faster | 500Mbps / 500Mbps | £32 | £28 |
| Fastest | 900Mbps / 900Mbps | £35 | £32 |
giffgaff lists these as headline speeds; its page doesn’t give average speeds. If you’re not sure which tier you need, see our guide to what broadband speed you need.
giffgaff
Fixed-price full fibre, no landline
✅ Full fibre from £25 a month on 24 months
✅ No mid-contract price rises on 24-month plans
✅ Uploads as fast as downloads on every plan
Rolling monthly or 24-month fixed
The 24-month plan saves £4 a month on Fast and Faster and £3 a month on Fastest. Over two years, Faster costs £672 on the fixed plan.
The rolling plan costs more but lets you leave at the end of any month. giffgaff says its rolling prices “are locked for 2026”, so they could change from January 2027.
When a 24-month term ends, giffgaff moves you to a rolling plan at the nearest speed, and says “the monthly price may be different”.
Contract terms: price rises, set-up and leaving
Price rises. giffgaff’s Broadband Terms (effective 26 June 2026) say: “The monthly price you pay for your Broadband Service will be fixed and will not increase during the Minimum Term.” That covers the core monthly fee only. Other charges can change.
Notice of changes. For any change, giffgaff must give at least 30 days’ notice. If a change isn’t to your benefit, its terms let you leave “without incurring any additional costs” before it takes effect. That matches Ofcom’s general rule on price rises.
Set-up fee. giffgaff’s help centre says “there are no standard setup fees”. Its terms say any set-up fee is shown before you order, so check the basket.
Leaving early. On a 24-month term, giffgaff’s help pages say “early termination fees may then apply”. Its terms don’t explain how they’re worked out. Rolling plans have no early termination fee.
Current offers. None found on 1 November 2026. The “Full Fibre For a Fiver” deal closed on 28 August 2026, and the up to £300 exit-fee credit closed on 30 October 2026. giffgaff’s site shows a Black Friday link with no details yet.
No landline. giffgaff doesn’t sell a home phone. If you use One Touch Switch, your old landline is cancelled. Our guide to broadband without a landline explains the options.
Router and WiFi
Every plan comes with an eero router on loan; ISPreview names it as the eero 6+. It has two Ethernet ports, one for the fibre box (ONT) and one spare for a TV or computer.
You can use your own router instead. giffgaff still sends the eero. You set it up through the eero app, and must return it within 30 days of leaving, or giffgaff can charge the replacement or recovery cost.
Performance and customer service
There’s little hard evidence yet. Ofcom’s quarterly complaints figures cover only the UK’s main providers, and giffgaff broadband isn’t named. With 671 customers at the end of 2025, no survey has a meaningful sample.
What we know is the network. Lines are Virgin Media and nexfibre full fibre, installed by Virgin Media engineers. For how that network performs for Virgin’s own customers, see our Virgin Media broadband review.
On Trustpilot, giffgaff scores 3.6 from 31,819 reviews (checked 1 November 2026). Those are mostly about mobile, so treat them as a guide to the company, not the broadband.
Support is online. Chat agents work weekdays 8am to 8pm and weekends 9am to 6pm. ISPreview has reported problems switching from Virgin Media to giffgaff; in August 2026 it said a fix was expected in October.
Check your current speed first
Before you switch, test your current connection, especially the upload speed. If you upload large files or work from home, giffgaff’s matching upload is the biggest change you’ll notice.
Test your current download and upload speed before you switch to giffgaff’s symmetric full fibre.
Powered by BroadbandSpeedTest.uk.com
How giffgaff compares over 24 months
This table sets giffgaff’s 24-month plans against Vodafone and Plusnet at the same speeds. Rival prices are from a sample UK address and depend on postcode; their totals include fixed spring rises and rewards.
24-month cost, giffgaff against Vodafone and Plusnet, November 2026 start
| Deal | Speed | Starting price | Rises | 24-month total |
|---|---|---|---|---|
| giffgaff Faster (24 months) | 500Mbps / 500Mbps | £28 | none | £672 |
| Vodafone Full Fibre 500 | 500Mbps | £24 | £27.50 from 1 Apr 2027, £31 from 1 Apr 2028 | £547 |
| Plusnet Full Fibre 500 | 500Mbps | £25.99 | £29.99 from 31 Mar 2027, £33.99 from 31 Mar 2028 | £582.76 |
| giffgaff Fastest (24 months) | 900Mbps / 900Mbps | £32 | none | £768 |
| Vodafone Full Fibre 910 | 910Mbps | £26.50 | £30 from 1 Apr 2027, £33.50 from 1 Apr 2028 | £562 |
| Plusnet Full Fibre 900 | 900Mbps | £26.99 | £30.99 from 31 Mar 2027, £34.99 from 31 Mar 2028 | £601.76 |
At 500Mbps, Vodafone’s total at our sample address is £125 below giffgaff’s, but only once you claim its reward. Without the reward, the two are just £5 apart.
At 900Mbps the gap is wider, because Vodafone and Plusnet start lower and pay bigger rewards.
The totals don’t show upload speed or price certainty. giffgaff’s 900Mbps plan uploads at 900Mbps and its price can’t rise, so compare rival upload speeds before you choose. For more options, see our list of the cheapest broadband deals and our UK broadband provider guides.
How to check availability
- Enter your postcode on giffgaff’s broadband availability checker. Coverage is street by street.
- If your address is missing, giffgaff’s help centre has a guide for addresses the checker can’t find.
- If you’re with Virgin Media now, ask giffgaff how your switch will work before ordering, as ISPreview has reported switching problems.
- Book the install. Virgin Media engineers carry out giffgaff installs. If you rent, giffgaff says you may need your landlord’s or letting agent’s permission for the new fibre cable first.
FAQs
What network does giffgaff broadband use? Virgin Media’s and nexfibre’s full fibre networks. Installs are done by Virgin Media engineers. It doesn’t use Openreach.
Is giffgaff broadband a contract or rolling? Both. You can choose a monthly rolling plan or a 24-month fixed term that costs £3 to £4 a month less.
Will giffgaff put my price up? Not during a 24-month minimum term: its terms fix the monthly price. Rolling prices are locked for 2026 only. Any other change needs 30 days’ notice, with a right to leave free if it’s not in your favour.
Does giffgaff broadband include a landline? No. It’s broadband only, and switching with One Touch Switch cancels your old landline.
Can I use my own router with giffgaff? Yes. giffgaff still sends its eero router, which you return when you leave.
Do I need a giffgaff SIM to get the broadband? giffgaff’s sign-up steps don’t ask for one: you check your postcode, pick a plan and order online. Mobile and broadband are bought separately for now, though giffgaff says members sometimes get special broadband offers.
Prices depend on your postcode. Check what you can get at your address.
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