How to Cancel Sky Broadband

To cancel Sky Broadband you give Sky 14 days’ notice, unless you’re switching to another provider, in which case you just order with the new provider and Sky’s broadband and Talk end automatically.¹ If you’re still inside your minimum term, Sky will charge an early termination fee.²

This guide covers the cheaper options to check first, how to cancel, what leaving early costs, returning your hub, and what happens to your landline number and Sky TV. Facts were checked on Sky’s and Ofcom’s sites on 1 November 2026.

Before you cancel: cheaper alternatives at similar speeds

At our sample address, Plusnet Full Fibre 150 was the closest match to Sky Full Fibre 150, and Vodafone Full Fibre 910 cost less over 24 months than a new Sky Gigafast deal, both with fixed, printed rises.³

If your Sky price has gone up, compare first. At our sample address on 1 November 2026, these three deals offered similar or faster speeds with fixed, printed price rises:

Alternatives to Sky at similar speeds, 24 months from November 2026, sample UK address³

Deal	Speed	Starting price	Fixed rises	Reward	24-month total after reward
Plusnet Full Fibre 150	149Mbps	£21.99	£25.99 from 31 Mar 2027, £29.99 from 31 Mar 2028	£125	£506.76
Vodafone Full Fibre 500	500Mbps	£23.50	£27 from 1 Apr 2027, £30.50 from 1 Apr 2028	£120	£535
Vodafone Full Fibre 910	910Mbps	£24.50	£28 from 1 Apr 2027, £31.50 from 1 Apr 2028	£140	£539

• On Sky Full Fibre 150? Plusnet Full Fibre 150 is the closest match. Vodafone Full Fibre 150 starts lower at £18.50 but has no reward through our links, so it costs £535 over 24 months.³
• On Sky Full Fibre 300 or 500? Vodafone Full Fibre 500 gives you 500Mbps for £22.29 a month on average after the reward.³
• On Sky Gigafast? Vodafone Full Fibre 910 costs £33 less over 24 months than a new Sky Gigafast deal, even if Sky never raised its price.³

All three are broadband only, with no landline.³ Sky’s advertised prices are for new broadband customers only, so if you’d rather stay, ask Sky what it will offer you and compare it with this table.

For reference, see Sky’s new-customer deals and our Sky Broadband review. Prices depend on your postcode, so check yours, and see our cheapest broadband deals for more.

How to cancel Sky Broadband

If you’re switching, order with your new provider and Sky Broadband and Talk end automatically. If you’re not switching, give Sky 14 days’ notice by chat, phone, email or post.¹

If you’re switching to another provider

You don’t need to contact Sky. Under Ofcom’s One Touch Switch process, introduced in September 2024 and used by over 2 million customers, the new provider arranges everything.⁴

1. Order with your new provider. Give your address, say you’re with Sky, and say which services are moving (broadband, and the landline if you want to keep the number).
2. Check the charges. Ofcom requires your provider to tell you about any charges, such as an early termination fee, before you switch.
3. Wait for the switch date. Sky Broadband and Sky Talk end automatically when the new service goes live.¹ Ofcom’s rules say Sky must not charge you for any notice period after the switchover date.⁵
4. Return your hub. Send it back when Sky sends the returns packaging (see below).

Any loss of service during a switch “should not last longer than one working day”, Ofcom says, and providers must compensate you if it does.⁵ Read more in our guide to switching broadband provider.

If you’re not switching

If you’re moving abroad, moving in with someone or going without broadband, you contact Sky and give 14 days’ notice. You must be the named account holder.¹ Sky’s routes are:

• Chat. “Chat with a Sky expert” from Sky’s cancel help page, Monday to Sunday, 9am to 7.30pm.¹
• Phone. Sky’s cancel page showed 0333 759 0534 when we checked. Sky publishes no phone hours, and the number shown can change, so check the page first.¹
• Call costs. Calls are included for Sky Talk and Sky Mobile customers. From other lines, 03 numbers cost the same as 01 or 02 numbers.¹
• Email. Write to mysky@sky.uk with your name, address, postcode and phone number. A reply can take up to five days, but your notice starts when Sky receives your email or letter.¹
• Post. Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD.¹

Don’t cancel your Direct Debit. Sky bills a month in advance, so you may get a final bill after the service ends; any credit goes back to your bank 45 days after it ends.¹

If you’re moving home, Sky asks you to get in touch rather than cancel. Full contact details are in our guide to Sky’s complaints process and customer service.

Cancelling in the cooling-off period

UK customers can cancel a new Sky Broadband order within 31 days of the latest of: router delivery, activation, or receiving the terms. Sky refunds what you’ve paid, minus a proportionate amount if the service had started, and won’t refund one-off activation fees after activation.¹

Early termination charges

Leave inside your minimum term and Sky charges for each month left: your monthly charge, less the costs it saves and a discount for being paid early, rounded up to the nearest 25p. After the minimum term there’s no charge.²

How Sky works out the charge

Sky’s broadband minimum term is usually 12 or 24 months. If you leave before it ends, you pay an early termination fee for the remaining time.²

Sky takes your monthly charge for each product, deducts the costs it saves and a discount for being paid in one go, multiplies by the months left, and rounds up to the nearest 25p.²

Sky publishes a monthly charge for each product in its early termination charges table. The figures are based on standard prices, so you pay less if you’re on an offer price: Sky deducts your monthly discount before multiplying by the time left.⁶²

Sky’s monthly early termination charge by broadband product, broadband including line rental, contracts ended on or after 1 April 2026⁶

Sky product	Charge for each month left
Superfast 35	£26.89
Superfast	£27.52
Ultrafast	£28.01
Ultrafast Plus	£32.60
Full Fibre 75	£26.79
Full Fibre 100	£21.43
Full Fibre 150	£22.89
Full Fibre 300	£20.21
Full Fibre 500	£22.69
Full Fibre Gigafast	£23.12
Sky WiFi Max add-on	£8.10

For example, leaving Full Fibre 150 with 12 months left at the full rate would cost £274.75. Sky’s table has no rows for Full Fibre 1.6Gbps or Gigafast+, so ask Sky for those.⁶ Sky Talk and other add-ons have their own charges.

Sky’s own worked example: a plan costing £38 a month (broadband £19.01, line rental £18.99) with three months left costs £39.25 for broadband plus £28.75 for line rental, a total of £68.²

Sky tells you the exact amount when you cancel. If a rival offers switching credit towards exit fees, check its terms.

When you can leave without a charge

• After your minimum term. No early termination fee applies.²
• After an unstated price rise. If Sky raises your price by an amount your contract doesn’t set out, Ofcom’s rules give you 30 days’ notice and 30 days to leave free.⁷
• Under the Speed Guarantee. If your speed to the Sky hub stays below your guaranteed minimum for three days in a row, you can leave broadband and Talk without early termination charges.⁸
• On Sky’s social tariff. Sky Broadband Basics has “no early termination charges if your situation changes”.⁹

More ways to get out of a contract are in our guide on how to cancel broadband without paying a fee.

Returning your Sky hub

Send back the Sky hub and any Boosters or WiFi Pods, but not the Openreach socket or ONT, using the packaging Sky sends 30 days after you tell it you’re leaving.¹⁰

Sky’s hub is loaned, so it goes back when broadband ends. Return the Sky hub and any Sky Boosters or WiFi Pods. You don’t return the Openreach master socket or a full fibre ONT (the box on the wall the fibre plugs into).¹⁰

Sky says it sends returns packaging automatically 30 days after you tell it you’re leaving, and you use it once the service has ended.¹⁰ Its equipment page says to return kit within 60 days of the service ending.¹¹

If the packaging doesn’t arrive or is damaged, use any secure box with a note of your Sky account number and what’s inside, and print a free label from Royal Mail Returns. No printer? A Post Office can print it.¹⁰

Keep proof of posting. If kit doesn’t come back, Sky sends reminders and then charges a non-return fee, and unpaid charges can affect your credit score.¹⁰

Sky’s charges go up to £53 for a Sky Broadband Hub, £75 for a Sky Max Hub and £112 for a Gigafast+ Hub. Each Sky Max Pod is up to £58.¹¹

Paying the charge doesn’t make the kit yours. Sky’s terms say it credits the charge back, less any deduction for damage, if you return the kit within three years.¹² More on the models in our guide to your Sky hub.

What happens to your Sky landline number and Sky TV

Tell your new provider you want to keep your landline number when you order. Sky TV isn’t cancelled with your broadband and needs 31 days’ notice of its own.¹³¹⁴

Your landline number. Every Sky broadband deal includes a line, so tell your new provider when you order if you want to keep the number. Ofcom says to “Ask your new provider when you sign up”.¹³

If you’ve already cancelled, you can still keep the number free if you ask within one month of cancelling.¹³ If you cancel with Sky rather than switching, don’t let that month pass if the number matters to you.

Sky TV. Cancelling broadband doesn’t cancel Sky TV,¹ and One Touch Switch doesn’t move TV. Sky TV needs 31 days’ notice, and any TV early termination charges are paid upfront.¹⁴ Sky Stream and Sky Glass stream over the internet, so you’ll need broadband from your new provider to keep watching.

Common Sky cancellation mistakes

Most people who pay more than they need to when leaving Sky make one of these five mistakes, and each one is easy to avoid.

FAQs

How much notice does Sky need to cancel broadband? 14 days, unless you’re switching to another provider or within the 31-day cooling-off period.¹

Can I cancel Sky Broadband online? Sky offers a chat service, open Monday to Sunday from 9am to 7.30pm, as well as phone, email and post.¹

Do I have to tell Sky I’m leaving if I switch? No. Under One Touch Switch your new provider tells Sky.⁵

Is there a fee to cancel Sky Broadband? Only inside your minimum term, or for hardware you don’t return. Sky’s monthly rate for broadband with line rental runs from £20.21 to £32.60 for each month left, at standard prices.⁶ Before you decide, compare other providers.

Sky cancellation terms in plain English

One Touch Switch

The switching process in which you only contact your new provider, and it tells your old one you’re leaving.

Notice period

The time between telling Sky you’re leaving and the service ending. It’s 14 days for Sky Broadband.

Cooling-off period

The 31 days after a new Sky Broadband order in which you can cancel and get a refund.

Minimum term

The length of contract you agreed to, usually 12 or 24 months with Sky.

Early termination charge

The fee for leaving before your minimum term ends.

ONT (optical network terminal)

The box on the wall where full fibre comes in. It stays when you leave Sky.

Non-return fee

The charge Sky makes if its hub, Boosters or Pods don’t come back.

Social tariff

A cheaper broadband deal for people on certain benefits. Sky’s is called Sky Broadband Basics.

Sources

1. Sky Help, Cancel Sky Broadband (read 1 November 2026). sky.com
2. Sky Help, Charges for ending your Sky contract early (read 1 November 2026). sky.com
3. Deal prices: MoneySavingExpert broadband comparison at a sample UK address (IP17): checked 14 November 2026. Totals calculated by Compare Broadband Packages.
4. Ofcom, One Touch Switch figures in New Ofcom research reveals how to cut phone and internet bills. ofcom.org.uk
5. Ofcom, Switching broadband provider (updated 25 August 2026). ofcom.org.uk
6. Sky, Early Termination Charges table (rates for contracts ended on or after 1 April 2026). static.skyassets.com
7. Ofcom, Telecoms price rises: what are your rights. ofcom.org.uk
8. Sky, Sky Broadband legal terms, Speed Guarantee (read 1 November 2026). sky.com
9. Sky Help, Sky social tariff: Sky Broadband Basics (read 1 November 2026). sky.com
10. Sky Help, Returning your Sky TV and broadband equipment (read 1 November 2026). sky.com
11. Sky Help, Charges for not returning Sky equipment (read 1 November 2026). sky.com
12. Sky, Sky Broadband and Sky Talk terms. static.skyassets.com
13. Ofcom, Switching your landline (updated 25 August 2026). ofcom.org.uk
14. Sky Help, Cancel Sky TV (read 1 November 2026). sky.com