Zzoomm is a strong choice if it has built full fibre in your street and you want fast uploads with a simple price path. Its prices step up once, after 12 months, and its customers rate it highly. At gigabit speed, though, it costs more over 24 months than Vodafone once Vodafone’s reward is counted.
Zzoomm is also now the only name for what used to be two providers. BeFibre, run by FullFibre Ltd, merged with Zzoomm in 2025, and BeFibre’s own site now says “BeFibre is now Zzoomm.” Prices here were checked on 1 November 2026 and depend on your address.
Our verdict in brief
Zzoomm builds and runs its own full fibre network in English market towns, and sells only on that network. Every plan has the same upload speed as download speed, and the 1000Mbps and 2300Mbps plans include a WiFi 7 router.
The price structure is easy to follow. On a 24-month deal the price rises by £4 a month from month 13, and Zzoomm’s terms say there are no other changes unless your confirmation email sets them out. Customers rate it 4.7 out of 5 on Trustpilot from 10,879 reviews (checked 1 November 2026).
Pros
- Symmetric speeds. 200Mbps to 2300Mbps, with uploads as fast as downloads.
- One known price step. A single £4 rise at month 13, shown before you order.
- No standard installation fee. Zzoomm’s terms say a standard install is free.
- WiFi 7 on faster plans. The Zzoomm WiFi Pro router comes with 1000Mbps and 2300Mbps.
- Help with exit fees. Its contract buyout repays up to £200 of your old provider’s charge.
Cons
- Limited coverage. Only homes on its own network, in about 110 English market towns.
- Dearer than national rivals with rewards. At gigabit speed, Vodafone came out cheaper over 24 months.
- No Ofcom figures. Zzoomm isn’t in Ofcom’s complaints tables.
- Changes behind the scenes. ISPreview reported job cuts and a possible move of customer service overseas in September 2026; the company confirmed only a consultation.
Who Zzoomm is now: the BeFibre and FullFibre merger
Zzoomm Plc and FullFibre Ltd, which sold broadband as BeFibre, merged in March 2025. In February 2026 ISPreview reported that the integration was complete and that Zzoomm would be the single retail brand.
The combined network reaches more than 600,000 premises across parts of about 110 market towns, all in England, with over 90,000 customers. It is an FTTP network the company built itself, not Openreach. Zzoomm was originally backed by Oaktree Capital, and FullFibre by Basalt Infrastructure Partners.
Towns on Zzoomm’s coverage list include Crewe, Nantwich, Chesterfield, Buxton, Colchester, Clacton-on-Sea, Peterborough and Ivybridge. Our news story on the FullFibre and Zzoomm brand integration has the background.
In September 2026 ISPreview reported, citing sources, that about 50 roles were at risk and customer service could move to the Philippines and India. The company confirmed only a consultation affecting “a number of roles”.
If you were a BeFibre customer
Zzoomm says nothing changes for former BeFibre customers: same package, speed, equipment, contract and price. Since 1 July 2026, bills, emails and My Account carry Zzoomm branding, and your existing login works at my.zzoomm.com.
Zzoomm packages and prices
Zzoomm sells four speeds on its own network. Its site lists these new-customer prices; Zzoomm says the deals available depend on your address.
Zzoomm 24-month full fibre prices on zzoomm.com, 1 November 2026
| Package | Download / upload | Months 1–12 | From month 13 | Router |
|---|---|---|---|---|
| Zzoomm 200Mbps | 200 / 200Mbps | £22 | £26 | WiFi 6 |
| Zzoomm 500Mbps | 500 / 500Mbps | £24 | £28 | WiFi 6 |
| Zzoomm 1000Mbps | 1000 / 1000Mbps | £26 | £30 | WiFi 7 |
| Zzoomm 2300Mbps | 2300 / 2300Mbps | £35 | £39 | WiFi 7 |
Broadband comes without a landline. A VoIP home phone costs £10 a month, and Zzoomm TV £10 a month per Puck. For other TV options, see broadband and TV bundles.
Zzoomm
Symmetric full fibre, one price step
✅ Uploads as fast as downloads, from 200Mbps to 2300Mbps
✅ Price rises £4 from month 13 on 24-month deals
✅ WiFi 7 router with 1000Mbps and 2300Mbps plans
Not sure which speed fits your home? Our guide on what speed you need helps you choose.
12-month and FlexiMonth plans
The 12-month plans have no month-13 step. They cost £24 for 200Mbps up to £39 for 2300Mbps, with 1000Mbps at £29.
FlexiMonth is a rolling monthly plan at the standard price: £32 for 200Mbps and £48 for 1000Mbps. These standard prices are also what you move to when a contract ends.
Contract terms: price changes, fees and leaving
Zzoomm’s terms for contracts from 3 April 2026 say it “may increase the Service Fee” during your minimum period, but add: “If no such increases are set out in the Service Confirmation E-mail, there will be no changes to the Service Fee”.
On 24-month deals the site shows one such change, the £4 step from month 13.
After the minimum period, Zzoomm can raise prices “at such times and by such amounts as we think fit”, with at least one month’s notice. If a provider adds a rise your contract doesn’t set out, Ofcom’s rules give you 30 days to leave without an exit fee.
Other costs to know:
- Installation. Free for a standard install (up to 15 metres of outside cable and 10 metres inside). A bespoke install is quoted separately.
- Engineer visits. Up to £100 if no fault is found, and the same for a missed installation.
- Leaving. One month’s notice. Early termination charges depend on how long you have had the service and can’t exceed what you would have paid.
- Router return. Return the router when you leave, or pay up to £100. The wall box (ONT) stays.
Zzoomm’s contract buyout repays your old provider’s exit fee up to £200 on 2300Mbps, and less on slower plans. You must enrol on the day you order. Its last gift-card offer ended on 30 September 2026, and we found no current one.
Router and WiFi
The 1000Mbps and 2300Mbps plans come with the Zzoomm WiFi Pro, a WiFi 7 router. Zzoomm lists up to 6.5Gbps wireless, a 2.5Gbps WAN port, one 2.5Gbps LAN port and three 1Gbps LAN ports.
That 2.5Gbps port matters on the 2300Mbps plan: a single wired device can use most of the line. The 200Mbps and 500Mbps plans come with a WiFi 6 router, which Zzoomm doesn’t name by model.
For larger homes, mesh units cost £8 a month per unit. The WiFi Pro supports EasyMesh.
Service record and customer reviews
Ofcom’s quarterly complaints tables cover only the largest providers (BT, EE, Plusnet, Sky, TalkTalk, Virgin Media and Vodafone), so there is no Ofcom complaints figure for Zzoomm.
On 1 November 2026 Zzoomm had a TrustScore of 4.7 (“Excellent”) on Trustpilot from 10,879 reviews. If you’re switching, Zzoomm supports One Touch Switch, so it can arrange the move with your old provider.
Zzoomm’s terms don’t include a minimum speed guarantee. You can end the contract at once if you suffer a total loss of service for at least 30 days in a row. Unresolved complaints go to Ombudsman Services, the dispute scheme named in its terms.
How Zzoomm compares over 24 months
This table sets Zzoomm’s 500Mbps and 1000Mbps plans against national rivals. Zzoomm’s totals use its site prices; Vodafone and Plusnet’s come from a sample address and include their fixed spring rises (5, 12 and 7 months from a November 2026 start).
24-month cost, Zzoomm against rivals at similar speeds, November 2026 start
| Deal | Speed | Starting price | Total before reward | Total after reward |
|---|---|---|---|---|
| Zzoomm 500Mbps | 500Mbps | £24 | £624 | no reward |
| Vodafone Full Fibre 500 | 500Mbps | £24 | £667 | £547 |
| Zzoomm 1000Mbps | 1000Mbps | £26 | £672 | no reward |
| Vodafone Full Fibre 910 | 910Mbps | £26.50 | £727 | £562 |
| Plusnet Full Fibre 900 | 900Mbps | £26.99 | £751.76 | £601.76 |
On monthly bills alone, Zzoomm 1000Mbps is £55 cheaper than Vodafone Full Fibre 910 over 24 months. Once Vodafone’s reward is counted, Zzoomm costs £110 more.
At 200Mbps, Zzoomm’s £576 total was £7 less than Vodafone Full Fibre 150, which had no reward. Zzoomm also gives the same upload as download on every tier. For a wider view, see our cheapest broadband deals and best broadband providers.
How to check if Zzoomm is available
Zzoomm only sells where its own fibre is in the ground, so availability is street by street:
- Enter your postcode. Use the Zzoomm availability checker to see the deals at your address.
- Check the month-13 price. Note the price from month 13 and the router included.
- Enrol for contract buyout the same day. If you’re leaving another contract, register before you order.
- Book the install. A standard install is free; the engineer fits the wall box (ONT) and router.
New to full fibre? Our guide to fibre vs full fibre explains the difference. More provider reviews are in our UK broadband provider guides.
FAQs
Are Zzoomm and BeFibre the same company? Yes. FullFibre Ltd, which ran BeFibre, merged with Zzoomm in 2025, and Zzoomm is now its only retail brand. BeFibre’s website says “BeFibre is now Zzoomm.”
Does Zzoomm raise prices mid-contract? Only as set out when you order. On 24-month deals the price goes up £4 a month from month 13; Zzoomm’s terms say there are no other changes unless your confirmation email lists them.
Do I need a landline with Zzoomm? No. Zzoomm broadband has no line rental. A VoIP home phone is an optional £10 a month add-on.
What happens when my Zzoomm contract ends? You move to a rolling 30-day plan at Zzoomm’s standard price, for example £48 a month for 1000Mbps, unless you take a new deal.
Is Zzoomm only in England? Yes. ISPreview reports its network covers parts of about 110 market towns, all in England.
Prices depend on your postcode. Check what you can get at your address.
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